Prabhu Mathaiyan
Coimbatore
Summary
Successful, responsible, self -starting hands on professional with over 5 years of experience in difference sized companies. Can work in both teams or independently and familiar with collaborating with executives. Consistently increased the satisfaction rate of customers and users by taking control of IT procedures to develop more efficient and scalable processes. Currently preparing to take Azure Security Technology exam. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
8
8
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
End User Support Engineer
Muplant Technologies Private Limited
05.2021 - Current
- Administer Microsoft Windows Servers (Active Directory) and Group Policy Objects.
- Configured Server Core in windows server 2008; configured networking; security and system settings on Server Core.
- Created/modified user account, security groups, and distribution list to protect company proprietary information.
- Handled user account transfers from one field site to another moving client data to different servers, to ensure user accessibility.
- Administered Active Directory (AD) domains and related services supporting users and clients
- Maintained and managed Domain Name Service (DNS) for Active Directory (AD) enterprise.
- Managing the Calls like production Node, Domain controller down, File system corruption on production server and production major H/W failure.
- Perform Root Cause Analysis for the incidents.
- Maintained user, group, and computer accounts for the enterprise network.
- Managed Group Policy Objects (GPOs) throughout the Active Directory (AD) enterprise.
- Planned and executed on Active Directory computer migration to new forest.
- Created and implemented directory services on two Windows 2008 servers
- Implemented DNS for external name resolution.
- Performed cross platform audits of Active Directory (AD) objects and user permissions.
- Creation of all top-level OU hierarchies with subOUs, groups, and appropriate security permissions. This includes adding the OU Admins to the Add Computers group, Group Policy Creator Owners group, and OU Admins mail list. It also includes setting appropriate permissions on the created objects.
- Installing & Configuring IIS 7.0 and FTP.
- Migrating RDC and ADC to windows server 2008 R2.
- Raised the Domain & Forest functional level to windows server 2012.
- Migration of DHCP from Windows server 2003 to Windows r 2008R2.
- Investigated new technologies, software, patches, and security packages, which will improve system performance and systems administration procedures
- Migrated Systems from windows XP to windows 7
- Performed high-level planning, implementation, recommendation
- Monitored system and network activity to quickly detect any problems related to system security, performance, or system failures
- Maintained the records /details of the process as per the standard.
IT Coordinator
Covenant Care
10.2017 - 05.2021
- Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
- Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
- Introduced change improvement plans to ensure process alignments with specific goals, methodologies and initiatives throughout management office.
- Conducted new employee orientation to foster positive attitude toward organizational objectives.
- Manage IT systems consisting of Mac, Windows, and hybrid environments across multiple departments with 1000+ users
- Provided direct tier-1 to tier-3 end user assistance and general IT support to 30+ persons daily using the ServiceNow ticketing system.
- Implemented a hybrid help desk architecture to during the COVID pandemic while training and supervising 40+ students on the processes.
- Active Directory Admin that has rights over account management, user creation/deletion, permission access, and network rights.
- Learned new tools and systems, gaining enough depth to assist users and manage permissions using Active Directory, and Jamf
- Supported Windows, Apple, and GNU/Linux operating systems, system migration using Jamf, mobile devices, standard productivity applications, networking, and numerous University academic and administrative applications.
IT Support Associate
Sedgwick Claims Management Services, Inc.
07.2016 - 10.2017
- Maintained and administered information technology systems for a 200 person University department
- Manage daily operations of the IT department
- Develop new strategies and IT procedures to increase efficiency in internal communications and cybersecurity in order to stay NIST compliant and increase data security for government agency clients
- Manage inventory by ordering and updating equipment to replace retired assets
- Troubleshoot via remote control client, phone call, and email
Re-image devices for new users - Manage Active Directory: account management, network rights/permissions, access networks shares. Created new accounts, reset passwords and configured access to servers and file management software for users.
- Manage all IT related budget and expenses by approving and inputting invoices into Salesforce to stay within the budget
- Installed software and hardware products remotely or on site with users around multiple departments
- Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and industry best practices.
- Removed malware and viruses from laptops and desktop systems using specialized software.
- During a department wide Windows 10 implementation, Provided on-site technical support after project implementation and recommended product changes and upgrades to department users.
- Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
Education
Master of Science - MS Computer Networking
University of Bedfordshire
Luton,UK 10.2010 - 02.2012
Bachelor of Science - Bachelor of Computer Applications
SNS Rajalakshmi College of Arts And Science
Thudiyalur, TamilNaduSkills
- Active Directory Deployment
- Azure Active Directory Identity Management
- System Administration
- Office 365
- Troubleshooting and Diagnostics
- Problem-Solving
- Hardware and Software Configuration
- Virtualization Technologies
- Account Administration
- Hardware troubleshooting
- Hardware Support
- Troubleshooting and Maintenance
- Operating Systems
- Training & Development
- Mac OS
- Single Sign-On
- End-User Training
- Systems Management
- MS Office Suite
- Highly Professional
- Problem-solving aptitude
- Customer service expert
- Application support
- Hardware Configuration
- Microsoft Certification
- Desktop support
- Network Troubleshooting
Certification
- Amazon Web Services Cloud Practitioner - November 2020-2023
- ACMT Apple Certified Mac Technician - October 2017
- Dell Enterprise Certification - November 2017
- Jamf 100 - December 2020
Timeline
End User Support Engineer
Muplant Technologies Private Limited
05.2021 - Current
IT Coordinator
Covenant Care
10.2017 - 05.2021
IT Support Associate
Sedgwick Claims Management Services, Inc.
07.2016 - 10.2017
Master of Science - MS Computer Networking
University of Bedfordshire
10.2010 - 02.2012
Bachelor of Science - Bachelor of Computer Applications
SNS Rajalakshmi College of Arts And Science
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