Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
Hi, I’m

NARENDRA JILKAR

Supply Chain Management & Logistics
Hyderabad
NARENDRA JILKAR

Summary

Assistant Manager in Supply Chain and Logistics Industry with 10+ years of experience in diverse E-commerce & Q-commerce businesses including Dairy, FMCG, F&V, Hyper local food delivery and Housing business.


Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

11
years of professional experience

Work History

Scootsy Logistics Private Limited (Swiggy Instamart - Bundl Technologies Private Limited), Hyderabad

Assistant Manager
2021.06 - Current (3 years & 3 months)

Job overview

  • Improved processes and implemented kaizen methodology to reduce pilferage and transit damages by 2.5% overall.
  • Successfully achieved and maintained the returns target below 0.25%
  • Planned delivery routes and decreased the vehicles count which helped in reducing the transport cost by almost 40%
  • Maintained the Inbound metrics and Outbound fill rates above 99.8% as per the metrics planned by the organization.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs also maintained the inventory accuracy at 99.8%
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Launched quality assurance practices for each phase of development
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.

Aaidea Solutions Private Limited

Assistant Manager
2019.06 - 2021.05 (1 year & 11 months)

Job overview

  • Order’s Processing & Last Mile Delivery Operations, Leading a multiple layered team of 80+ members consisting of TL’s, Supervisors and DE’s
  • Managed end to end pick / pack process and Last mile delivery operations for 18 clusters in city
  • Trained staff on material handling processes to reduce damages
  • Forecasted manpower requirements based on daily workload and company targets
  • Handling the manpower vendors for recruitment and training of blue color staff
  • Optimized efficiencies to lower operational costs
  • Successfully brought down the errors and refund percentage from 3.5% to 0.5%, and CPD from 40 INR to below 15 INR in Hyderabad over 6 months
  • Led warehouse improvement initiatives to advance operational efficiencies
  • Monitored warehouse costs and reduced expenses when possible
  • Applied Kaizen and small-time projects and Achieved a 100% on-time shipment rate
  • Handled customer information management system to ensure all customer queries are answered in strict timelines
  • Enforced the on-time shipment of products to create exceptional customer experiences
  • Worked in coordination with Inventory team, category team, customer support and procurement team together for better results and the satisfaction of end users.

Ideas Infolabs Pvt. Ltd, Centers

Area Operations Manager
2019.02 - 2019.05 (3 months)

Job overview

  • Handling the team of 50+ members consisting of executives and blue-collar staff
  • Managing end to end collection center operations and first mile logistics operations
  • Training the executive's and blue-collar staff about the process and quality parameters for fruits and vegetables
  • Handling the asset audits on daily basis, GRN and transportation of stock to fulfillment center
  • Planning the future date operations based on procurement planned and executing the operations with no errors
  • Strictly maintaining the quality parameters as per the company norms
  • Keeping the senior managers updated about the daily productivity of executives.

Edunetwork India Pvt. Ltd

Senior Executive
2016.10 - 2019.02 (2 years & 4 months)

Job overview

  • Managed the team of 30+ members including white color and blue color staff
  • Handled end to end warehouse and logistics operations
  • Implemented core 5S principles to increase warehouse efficiency
  • Conducted interviews and trained the manpower on the delivery process and warehouse operations
  • Maintained all type of stock transactions in ERP tool with 100% accuracy
  • Conducted inventory audits with 100% accuracy following company procedures
  • Onboarded local vendors for repairs of furniture, electronic appliances, and bikes
  • Handled end to end Last Mile Operations & customer escalation
  • Established long-term customer relationships through prompt and courteous service
  • Prepared the route plan for smooth execution and on time deliveries to the customer
  • Updating and sharing the daily productivity report of the delivery process in dashboard and keeping the senior managers informed about the assigned tasks issues and status.

Cart Hero Technologies Pvt. Ltd

Senior Executive
2015.11 - 2016.09 (10 months)

Job overview

  • Demand & Supply Fleet Management, Scaled up Top of Funnel for Driver Sourcing through networking and social media and managed a fleet of over 500+ drivers for Bangalore
  • Responsible for Planning, Process setup, Implementation of In-app Driver Support Tickets and reduced the overall SLA by 71%
  • On-boarded Drivers using various recruitment channels and augmenting Supply growth
  • Monitoring & reviewing the data to measure the performance of Drivers
  • Tracking and Processing the weekly payout of Drivers based on orders accomplished successfully.

Locon Solution Private Limited

Data Quality Analyst
2013.08 - 2015.11 (2 years & 3 months)

Job overview

  • Rent/Buy/Land Projects, Worked in the Data Quality Team - Operations Department
  • Worked on Rent/Buy/Land module doing thorough Quality Check and rectifying errors
  • Uploading meticulous and accurate content and entering data pertaining to the work using several web interfaces
  • Giving feedback to Data Collection team and getting the right work done
  • Planned and achieved individual as well as team targets
  • Coordinating with different teams to ensure hassle free work
  • Making sure all hindrances and issues are resolved within and outside the teams
  • Solving issues on the client side and helping them build a relation with the company.

Tata Consultancy Services, CMC Ltd, Passport Seva Project

Customer Service Executive
2012.08 - 2013.07 (11 months)

Job overview

  • Processing the passport application of citizens
  • Verifying the required documents and uploading the data in the admin panel server
  • Creating and managing the file of everyone applying for the passport
  • Capturing the biometrics and image of the applicants for records
  • Managing the people on floor came for passport and solving their queries and complaints
  • Creating the report of applications processed daily and informing the senior about the daily productivity
  • Area of Interest
  • Operations management, Supply chain and Logistics management, Data Analysis and Interpretation, Research and Development.

Education

Mumbai university

Bachelor of Arts from Political Science

University Overview

GITAM University

distance MBA from Operations

University Overview

Skills

Creating Dashboard, Charts, Graphs and Reports in Excel.undefined

Accomplishments

Accomplishments
  • Achieved PAN India Best Performance Reward for 2 times in last two years in previous organization by completing the assigned Goals and getting the Operations streamlined and maintained the accuracy and efficiency.
Availability
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Timeline

Assistant Manager
Scootsy Logistics Private Limited (Swiggy Instamart - Bundl Technologies Private Limited)
2021.06 - Current (3 years & 3 months)
Assistant Manager
Aaidea Solutions Private Limited
2019.06 - 2021.05 (1 year & 11 months)
Area Operations Manager
Ideas Infolabs Pvt. Ltd, Centers
2019.02 - 2019.05 (3 months)
Senior Executive
Edunetwork India Pvt. Ltd
2016.10 - 2019.02 (2 years & 4 months)
Senior Executive
Cart Hero Technologies Pvt. Ltd
2015.11 - 2016.09 (10 months)
Data Quality Analyst
Locon Solution Private Limited
2013.08 - 2015.11 (2 years & 3 months)
Customer Service Executive
Tata Consultancy Services, CMC Ltd, Passport Seva Project
2012.08 - 2013.07 (11 months)
Mumbai university
Bachelor of Arts from Political Science
2012.04
GITAM University
distance MBA from Operations

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NARENDRA JILKARSupply Chain Management & Logistics