Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Hobbies and Interests
Timeline
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Prabhu Varadharajan

Prabhu Varadharajan

Chennai

Summary

Results-driven Global Operations Leader with over 18 years of strong service delivery, executive management, and operations management acumen. Adept at leading profitable operations and driving competitive growth for organizations. Demonstrated success in building and managing high-performing teams, resulting in increased efficiency and customer satisfaction. With a comprehensive 21 years of Service Delivery experience as an Assistant Vice President, I bring expertise in services industry protocols and a proven track record of overseeing successful accounts with a keen focus on guidance and employee leadership. In addition to my leadership role, I actively contribute to sales initiatives, collaborating with cross-functional teams to align sales strategies with overall business objectives. My forward-thinking approach is centered on achieving company success through strategic sales planning and execution. Known for being an excellent team builder, I have successfully led initiatives that have positively impacted both sales performance and overall operational efficiency. I am committed to fostering a collaborative and results-driven environment, empowering teams to exceed targets and contribute to the overall growth of the organization. With a proven history of success in both operations and sales, I bring a unique blend of skills that positions me as a valuable asset in driving revenue growth, enhancing customer relationships, and contributing to the overall success of the organization.

Overview

1
1
Certification

Work History

Associate Vice President – Sales Excellence Office

  • Collaborate with Executive management to develop and refine the overall sales strategy aligned with the organization's objectives
  • Analyze and refine sales processes to ensure efficiency and effectiveness, from lead generation to deal closure
  • Define and monitor key performance indicators (KPIs) to measure and evaluate the performance of the sales team against established goals
  • Identify and implement relevant sales technologies, such as CRM systems, sales analytics tools, and automation solutions, to streamline processes and improve productivity
  • Facilitate collaboration between sales and other departments, such as marketing, product development, and customer support, to ensure a cohesive and customer-centric approach.

Associate Vice President – Global Operations

Sutherland
Chennai
  • Provide department leaders with recommendations and consultation to improve account performance across the organization
  • Determine key performance indicators and how to measure team performance
  • Identified issues with production, workforce and performance and implemented successful solutions
  • Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits
  • Clarified roles, responsibilities, and expectations of staff
  • Collaborated with senior management to develop strategic initiatives and long-term goals
  • Established performance goals for Accounts and outlined processes for achievement
  • Demonstrated proficient leadership skills to motivate employees and build competent teams
  • Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas
  • Identified opportunities to improve business process flows and productivity
  • Used market insights to capitalize on key business opportunities for new advantageous partnerships
  • Monitored industry trends, keeping current on latest changes and competition in industry
  • Oversaw hiring, adding valuable, talented professionals to strengthen my management team.

Education

B-Tech Information Technology -

Madras University
04.2002

Diploma in Computer Technology: Computer and Information Sciences -

Valliammai Polytechnic - SRM University, Chennai
06.1999

Skills

  • Relationship building and retention
  • Performance metrics analysis
  • Business Development/Sales
  • Client account management
  • Budget development
  • Effective leader

Websites

Certification

  • 02/01/16, Certified on Management Theories such as "Crucial Conversations" and "Influencer" from VitalSmarts
  • 09/01/18, Certified on "Design Thinking Principles" from KPMG

Accomplishments

  • Client Engagement - Maintained excellent engagement levels with the clients that helped in maintaining and growing large accounts
  • Lead and directed the delivery teams in delivering consistent results and exceeding client KPI targets
  • Drive digital literacy within the teams and help embrace automations
  • Helped recover red accounts, as part of the SWAT team, outside of my day job. The biggest learning is that the perception of service excellence is limited to meeting client driven SOW goals in most cases.

Hobbies and Interests

  • Riding
  • Cricket
  • Music
  • Travel

Timeline

Associate Vice President – Sales Excellence Office

Associate Vice President – Global Operations

Sutherland

B-Tech Information Technology -

Madras University

Diploma in Computer Technology: Computer and Information Sciences -

Valliammai Polytechnic - SRM University, Chennai

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Prabhu Varadharajan