Prabhu Dev S R
Bengaluru
Summary
Dynamic manager with extensive experience at Nordson India Pvt Ltd, adept at project management and customer service. Successfully enhanced client satisfaction through effective communication and dispute resolution. Proven track record in leading teams and driving sales growth, leveraging strong decision-making and complex problem-solving skills to exceed business objectives.
Overview
35
35
years of professional experience
Work History
Manager - Focus Markets
Nordson India Pvt Ltd
06.1996 - Current
- Independently handled hot melt coating and laminating business portfolio since 2000
- Traveled extensively in India and overseas for installation of coating machines.
- Ability to independently handle capital intensive projects
- Actively involved from the enquiry up to execution of projects.
- Hands on experience
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Sales Executive
Kirloskar Electric Co
01.1991 - 05.1996
- Sales executive for AC motors
- Identified customer needs to position products as per application
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Delivered exceptional customer service, resulting in a high percentage of repeat business.
- Improved product offerings by gathering customer feedback and working closely with product development team.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
Education
Bachelor 's Degree - Mechanical Engineering
University Visvesaraya College of Engineering
Bengaluru, Karnataka05-1987
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Project management
- Task delegation
- Verbal and written communication
- Complex Problem-solving
- Sales techniques
- Marketing
- Work prioritization
- Multitasking
Accomplishments
- Have successfully executed about 30+ coater projects since 2000.
- Was successful in converting one of the highest value order in Nordson India history for a web coating machine.
- Executed the above project on a turnkey basis for our esteemed customer.
Timeline
Manager - Focus Markets
Nordson India Pvt Ltd
06.1996 - Current
Sales Executive
Kirloskar Electric Co
01.1991 - 05.1996
Bachelor 's Degree - Mechanical Engineering
University Visvesaraya College of Engineering