Prabir Adhikary
Howrah
Summary
Dedicated customer service professional with proven multitasking and time management skills. Consistently delivers positive and memorable experiences, contributing to high customer satisfaction rates. Committed to fostering team growth while supporting individual development.
Overview
13
13
years of professional experience
Work History
Quality Evaluator
Concentrix Daksh Services India Private Limited
Kolkata
04.2018 - Current
- Implemented improvement strategies in manufacturing to adhere to quality requirements.
- Formulated action plans to ensure standardized results met regulatory requirements.
- Reviewed existing methods and recommended upgrades for improved outcomes.
Team Member
Bird Information System
Gurgaon
08.2016 - 11.2017
- Maintained strong customer-service focus for optimal client experience.
- Handled customer complaints swiftly with professionalism.
- Executed sales strategies via inbound and outbound calls.
Customer Care Executive
One Point One Solutions
Gurgaon
08.2014 - 02.2016
- Directed communication through handling calls from various sources.
- Focused on meeting customer needs effectively.
Service Engineer
Macwin India
New Delhi
07.2012 - 01.2014
- Collaborated at top-tier facilities like CEERI Pilani, RRCAT Indore, and DMRL Hyderabad.
- Utilized the Vacuum Evaporator System in specialized projects.
- Characterized and analyzed researcher-prepared samples on semiconductor device .
- Showcased Profilometer functions to visiting experts from abroad and local researchers.
- Delivered field reports and coordinated tech assistance with a global company.
- Trained and mentored several assistants within the department.
- Prepared and presented daily activities during on-ground visits.
Education
Some College (No Degree) - Diploma in Electronics And Telecommunication
Elite Polytechnic Institute
Mogra04-2012
Some College (No Degree) - Computer Science
West Bengal Board Of Higher Secondary Education
Howrah04-2010
Some College (No Degree) - General Studies
West Bengal Board of Secondary Education
Howrah04-2007
Skills
- Quality management
- Customer focus
- Specifications reading
- Reporting and analysis
Accomplishments
- STAR Award for Excellent Customer Service
- GEM award for Quality Evaluator
Languages
Bengali
First Language
English
Beginner
A1
Hindi
Beginner
A1
Timeline
Quality Evaluator
Concentrix Daksh Services India Private Limited
04.2018 - Current
Team Member
Bird Information System
08.2016 - 11.2017
Customer Care Executive
One Point One Solutions
08.2014 - 02.2016
Service Engineer
Macwin India
07.2012 - 01.2014
Some College (No Degree) - Diploma in Electronics And Telecommunication
Elite Polytechnic Institute
Some College (No Degree) - Computer Science
West Bengal Board Of Higher Secondary Education
Some College (No Degree) - General Studies
West Bengal Board of Secondary Education
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