Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sourjeet Parichha
Open To Work

Sourjeet Parichha

Quality Evaluator
Pune

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Quality EvaluatorQuality Manager

Work Type

Full Time

Location Preference

Remote

Salary Range

132000/yr - 200000/yr

Important To Me

Work-life balanceHealthcare benefits

Summary

Dynamic Quality Evaluator with a proven track record at Concentrix Pvt Ltd, enhancing customer satisfaction through meticulous quality management and analytical insights. Expert in conducting visual inspections and providing actionable feedback, leading to improved agent performance and compliance with company standards. Committed to fostering a customer-focused environment.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Quality Evaluator

Concentrix Pvt Ltd
03.2022 - 04.2026
  • Evaluated quality of customer interactions to ensure compliance with company standards.
  • Provided constructive feedback to agents to enhance service quality and customer satisfaction.
  • Reviewed recorded calls and chats for accuracy, consistency, and adherence to guidelines.
  • Assisted in developing training materials based on evaluation findings to improve agent performance.

Education

GED -

Imperial College
Berhampur
03-2015

Degree in System And Networking - Computer And Information Sciences

NIIT
Berhampur
03-2014

High School Diploma -

Harobino Vidya Bhawan
Berhampur Odisha
2007

Skills

Customer focus

Quality management

Analytical mindset

Visual inspections

Timeline

Quality Evaluator

Concentrix Pvt Ltd
03.2022 - 04.2026

GED -

Imperial College

Degree in System And Networking - Computer And Information Sciences

NIIT

High School Diploma -

Harobino Vidya Bhawan
Sourjeet ParichhaQuality Evaluator