Prabjot Kaur Kohli
Navi Mumbai
Summary
Seasoned Senior Delivery Manager with a background in leading high-performing teams, optimizing operational performance and delivering project excellence.
Led Agile teams of 30+ members, focusing on servant leadership and value-driven collaboration.
Proven track record of driving customer satisfaction through timely and quality delivery.
Known for fostering an environment of collaboration and innovation to achieve business results.
Certified Scrum Master with working experience in facilitating scrum ceremonies, including backlog grooming and prioritization, sprint planning, daily standup, running sprint reviews and retrospectives, and conducting release showcases.
Certified SAFe 6 Agilist with working knowledge of Scaled Agile Framework (SAFe) concepts and practices.
Completed the eMDP Advanced Management Programme for IT Professionals from the Indian Institute of Management, Kozhikode.
Proficient with Agile Scrum, Kanban, RACI, GANTT charts, RAID, and with working knowledge of JIRA.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sr. Delivery Manager
Moody’s
03.2024 - Current
- Orchestrated major transformation projects, leading a team of 30 and incorporating agile practices to reduce time to market.
- Coached teams on agile principles, resulting in 30% increase in velocity and enhanced team dynamics.
- Managed backlog items and coordinated across teams to resolve dependencies and improve operational efficiency.
- Developed comprehensive metrics dashboards to provide insights into delivery efficiency, influencing strategic decision-making.
- Initiated and led Community-of-Practices for Product Owners, Developers, QA, and Business Analysts to promote knowledge sharing and process improvement.
- Facilitated business partner backlog refinement meetings to align stakeholder priorities, identify risks, and negotiate outcomes.
Delivery Manager
Tata Consultancy Services (TCS)
05.2021 - 03.2024
- Executed end-to-end Robotic Process Automation (RPA) projects from discovery to delivery and client handover.
- Served as primary liaison between TCS offshore teams and clients, managing project pipeline and scoping requirements.
- Evaluated business processes, analyzed requirements, and assessed feasibility for effective solution design.
- Tracked progress, resolved impediments, and communicated updates to ensure timely project execution.
- Fostered cross-team collaboration to address implementation challenges and streamline solutions.
- Mentored team members in overcoming technical obstacles while adhering to best practices for quality deliverables.
Project Manager (Moody’s RPA)
Atos-Syntel
08.2020 - 05.2021
- Oversaw monitoring and maintenance of over 50 Moody’s production bots as RPA support team lead. Identified root causes of production incidents, proposing effective workarounds for business continuity.
- Received ‘GEM’ award for exemplary project delivery and stakeholder management.
Project Manager (Moody’s ServiceNow)
Atos-Syntel
04.2017 - 07.2020
- Led a team of 20+ members, including developers, quality analysts, and business analysts.
- Coordinated client engagement to define requirements and success parameters.
- Managed team dynamics and fostered cross-team collaboration to improve project outcomes.
- Oversaw the delivery of enhancements to IT Service Management (ITSM) workflows – incident, request, problem, and change management in ServiceNow to align with business use cases.
Sr. Test Engineer
Capgemini
10.2011 - 04.2014
- Automation testing, built and executed test cases using on HP UFT.
Sr. Test Engineer
Infosys
09.2008 - 09.2011
- Automation and manual testing on HP UFT.
Education
Advanced Management Programme For IT Professionals -
Indian Institute of Kozhikode (IIMK)
01.2023
Bachelor of Engineering - Electronics & Telecommunication
Mumbai University - Maharashtra, India
01.2008
Skills
- Project management and agile practices
- Stakeholder engagement
- Budget oversight
- KPI management
- Risk and dependency management
- Coaching and facilitation
- Delivery optimization strategies
- Training and mentoring
- ServiceNow expertise
- JIRA proficiency
- Leadership transformation
- Metrics and dashboards development
- Power BI dashboard development
- Robotic process automation (RPA)
- Artificial intelligence and machine learning (AI/ML)
Certification
- Certified SAFe 6 Agilist - SAFe
- Certified Scrum Master (CSM) - Scrum Alliance
- Certified Scrum Product Owner (CSPO) - Scrum Alliance
- Automation Anywhere Master RPA Professional A360
- HP Unified Functional Test (UFT) 12.x
- International Software Testing Quality Board (ISTQB)
Personal
- Date of Birth: 20th Oct 1986
- Nationality: Indian
- Address: Navi Mumbai, India
Timeline
Sr. Delivery Manager
Moody’s
03.2024 - Current
Delivery Manager
Tata Consultancy Services (TCS)
05.2021 - 03.2024
Project Manager (Moody’s RPA)
Atos-Syntel
08.2020 - 05.2021
Project Manager (Moody’s ServiceNow)
Atos-Syntel
04.2017 - 07.2020
Sr. Test Engineer
Capgemini
10.2011 - 04.2014
Sr. Test Engineer
Infosys
09.2008 - 09.2011
Advanced Management Programme For IT Professionals -
Indian Institute of Kozhikode (IIMK)
Bachelor of Engineering - Electronics & Telecommunication
Mumbai University - Maharashtra, India
Similar Profiles
Esther ShinEsther Shin
Customer Success Manager, Associate Director at Moody’sCustomer Success Manager, Associate Director at Moody’s
Milagro AlvarezMilagro Alvarez
Senior Financial Analyst at Moody’sSenior Financial Analyst at Moody’s
Nikki FreemanNikki Freeman
Assistant Director Sales Representative at Moody’sAssistant Director Sales Representative at Moody’s
SUSHANT KUMARSUSHANT KUMAR
Sr Manager- CNOC Team at Reliance JioSr Manager- CNOC Team at Reliance Jio
Sanket GharatSanket Gharat
IT Support Specialist at Balaji Formalin Private LimitedIT Support Specialist at Balaji Formalin Private Limited