PRABU C A
Chennai
Summary
Appian Engineer with expertise in SQL and ITSM tools, including ServiceNow, honed at Tata Consultancy Services. Proven track record in optimizing system performance and enhancing user experience through effective troubleshooting and API integration. Strong collaborator with a focus on delivering solutions that meet business needs and exceed service level agreements.
Overview
6
6
years of professional experience
Work History
Appian Engineer
Tata Consultancy Services
Chennai
10.2021 - Current
- Executed integrations, process models, and user interfaces in Appian using MariaDB.
- Developed user interfaces and sites within Appian applications, leveraging API integration knowledge.
- Analyzed system logs and performance metrics to identify and resolve potential issues.
- Collaborated with development teams to communicate bugs and enhancements from customer feedback.
- Maintained comprehensive documentation of issues and solutions to improve knowledge retention.
- Evaluated software and hardware for improvements while providing remote troubleshooting support.
- Optimized system configurations to enhance performance and reliability.
- Managed ticketing system, ensuring timely addressal of support requests per SLAs.
Senior Analyst
HCL Technologies
Chennai
10.2020 - 08.2021
- Served as a point of contact for the B2B end users to report problems and assist to raise service request.
- Equipped with strong foundation of ITSM Tools and Troubleshooting methods. Current hands on experience in servicenow.
- Had been a part of transition team to build a team of 10 and Served for the B2B end to end users along with the client servicing primarily for US, UK and other countries too.
L1 Engineer
CSS Corp PVT LTD
Chennai
06.2019 - 10.2020
Education
Bachelor of Engineering - Electronics and Communication Engineering
Valliammai Engineering College
Chennai05-2018
Skills
- Appian(Primary)
- ITSM Tools: Servicenow(SNOW)
- SQL
- Splunk
- Zendesk
- Troubleshooting on Citrix Profiles via Citrix Director, Handling Citrix / VDI Issues
Trainings Underwent
AWS Cloud BASICS:
Have basic knowledge in Amazon Web Services (EC2 instances, S3, RDS, EBS, IAM, VPC, auto scaling, ELB, SNS, security, Route 53, CloudWatch, CloudFormation, CloudTrail), and good knowledge of AWS user authentication and access
Worked on a Sample project – AWS code deploy using the GitHub as a source Repository, Services used – AWS CodeDeploy, EC2 instances, Github, IAM
Timeline
Appian Engineer
Tata Consultancy Services
10.2021 - Current
Senior Analyst
HCL Technologies
10.2020 - 08.2021
L1 Engineer
CSS Corp PVT LTD
06.2019 - 10.2020
Bachelor of Engineering - Electronics and Communication Engineering
Valliammai Engineering College
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