PRABU MARUTHACHALAM
Global Warranty Order Coordinator
Coimbatore
Summary
I thrive on challenges and ambitious goals. Greatest strength is the ability to combine analytical skills with interpersonal skills. Can build and maintain business relationships to achieve organizational goals.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Global Warranty Order Coordinator
Rieter India Pvt Limited
Satara
08.2021 - Current
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Collaborated with team members to achieve target results.
- Identified issues, analyzed information and provided solutions to problems.
- Used coordination and planning skills to achieve results according to schedule.
- Exceeded goals through effective task prioritization and great work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Increased customer satisfaction by resolving issues.
- Maintained energy and enthusiasm in fast-paced environment.
Customer support
- Customer related Follow-ups B2B process
- Promoted parts material with customer’s
- Administrative support for all data entry on daily basis with MS Excel
- Good knowledge & ability to answer queries, resolve issues
- Handling Escalations, probing, understanding & resolving the issues, follow up on issues
- Problem Solving and Organizational abilities, Supervising, Consolidating & Coordinating
- Exposure to various customers.
Back office Executive
Rieter India Private Limited
Coimbatore
07.2017 - 08.2021
- Working as back office Executive for part sales and repair service teams
- Support customers after machine sales
- Like inspecting defective material feeding relevant information in SAP,
- Organize service visit, provide spare and service proforma invoice, follow up orders and dispatch and customer service
- Payment follow-ups with customer’s Vendor Bills processing
- Organized international and domestic visits for field staffs
- Handled all corporate travel arrangements like train bookings, cab service domestic’s and international flight bookings with visa processing as per company policy
- Organize monthly and year company meetings
- Handled ICPO (Inter Company Purchase Orders) processing Invoice generation
- Supervised processing of orders, order tracking and delivery of goods
- Scheduled and led regular meetings with staff to review progress and acknowledge achievements.
- Organized office operations, leading daily activities and controlling correspondence.
- Produced reports, contracts and correspondence using various software.
- Advised on technical improvements to enhance internal systems and processes.
- Developed and updated calendars to schedule team and customer meetings.
Trainee
Rieter India Pvt Ltd
Coimbatore
06.2016 - 06.2017
- Coordinate with field service staffs and generating service Order’s in SAP
- Verifying AIF (Adobe Interactive format) with Time sheets and Expense reports in SAP (As per company norms)
- Managing Travel expense and TRIP creation in SAP Generating weekly, monthly and yearly reports
- Supported field staffs sales and service quotation generation
- Vendor bill processing
- Professional Key skills
- Good knowledge in MS Office, MIS reports & familiar in SAP CS module
- Corporate travel coordinator Event organizing
- Sales support
Education
Dr. N. G. P Institute of Technology
Coimbatore, Indai 08.2014 - 05.2016
BSc - Information Technology
Dr. N. G. P Arts And Science College
Coimbatore, India 07.2011 - 04.2014
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Certificate in Management - Business Analytics
MIT Pune, School of Distance Education
Pune, India 05.2022 - Current
Skills
- Tamil
Timeline
Certificate in Management - Business Analytics
MIT Pune, School of Distance Education
05.2022 - Current
Global Warranty Order Coordinator
Rieter India Pvt Limited
08.2021 - Current
Back office Executive
Rieter India Private Limited
07.2017 - 08.2021
Trainee
Rieter India Pvt Ltd
06.2016 - 06.2017
Dr. N. G. P Institute of Technology
08.2014 - 05.2016
BSc - Information Technology
Dr. N. G. P Arts And Science College
07.2011 - 04.2014
Customer support
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