Summary
Overview
Work History
Education
Skills
Achievements Awards
Timeline
Generic
Prabu Vengadesh D

Prabu Vengadesh D

Senior Associate
Udumalpet

Summary

As a highly skilled and experienced customer service professional with a background in chargeback, fraud analysis and credit bureaus disputes in the credit card industry, I bring a wealth of knowledge and expertise to any organization. I have a proven track record of success in handling VISA disputes and initiating chargebacks for various reason codes, including fraud, and have a deep understanding of dispute resolution processes.

Overview

6
6
years of professional experience
2020
2020
years of post-secondary education

Work History

Senior Associate

Wipro
01.2024 - Current
  • Investigate and respond accurately to system and disputes initiated by consumers and credit bureau personnel.
  • Assist credit bureau personnel with dispute verification process.
  • Ensure compliance with timeliness and regulatory requirements established by FCRA.
  • Determine Customer requests and validate accuracy of reporting by utilizing various systems and data available.
  • Responding to consumer requests through written correspondence in accordance with federal regulations related to Fair Credit Reporting Act along with specific state of requirements.
  • Consistently met the performance standards set by the department.

Process Associate

Tata Consultancy services
10.2019 - 10.2023
  • Handle VISA disputes and initiate chargebacks for various reason codes, including frauds.
  • Resolve disputed chargeback through VROL (Visa Resolve Online) and identify root cause of disputed lines.
  • Implement corrective actions to eliminate future occurrences.
  • Train new hires in cards during requirements.
  • Achieve and maintain SLA levels for production and quality for the unit.
  • Allocate daily production to the team members on a daily basis.
  • Prepare daily dashboard and send it to the client on a daily basis.
  • Provide training and do QC for new joiners.
  • Conducted quality control assessments on the work of new hires, which resulted in an overall improvement in production quality and efficiency.

Education

B.Sc - Maths

NGM college
Pollachi
10.2019 - 05.2023

HSC -

RKR Matric Hr Sec School
Udumalpet
05.2016

SSLC - undefined

Vidya Nethra Matric. Hr.Sec.School

Skills

Communication skills

Achievements Awards

  • Received recognition from the client as a Top Performer in the team
  • Awarded cash prize as Star Performer of the month
  • Received a reward for continuous contribution to the team during COVID-19 by working from the office
  • Received award for Best Trainee

Timeline

Senior Associate

Wipro
01.2024 - Current

Process Associate

Tata Consultancy services
10.2019 - 10.2023

B.Sc - Maths

NGM college
10.2019 - 05.2023

SSLC - undefined

Vidya Nethra Matric. Hr.Sec.School

HSC -

RKR Matric Hr Sec School

Similar Profiles

CREATE PROFILE
Prabu Vengadesh DSenior Associate