Reading Novels
Prachi Chadha
Hospitality
Gurgaon
Summary
An ardent team player with excellent leadership skills.
Excellent communication skills both written and oral.
Ability to work in multi-cultural teams across diverse functions.
A highly motivated and self-driven individual with strong analytical skills
Overview
12
12
years of professional experience
1
1
Certification
3
3
Languages
Work History
Operations Manager
Spectra Hospitality Services
3 2023 - Current
- Crafted SOPs tailored to the unique requirements of F&B, Front Office, and Housekeeping departments, fostering streamlined operations and maintaining consistent standards.
- SOP training sessions for F&B, Front Office, and Housekeeping departments, equipping staff with the necessary skills for proficient execution of operational protocols.
- Prepared and assisted in executing the critical path for properties during the pre-opening phase..
- Prepared and assisted in executing the BOQ for properties during the pre-opening phase..
- Conducted in-depth analysis of Profit and Loss statements for branded hotels, pinpointing actionable insights to optimize financial performance.
- Led innovative concept development endeavors for pre-opening properties, integrating market trends and brand standards to create compelling guest experiences.
- Strategically planned and assisted in manpower allocation for pre-opening properties, ensuring optimal staffing levels to support seamless operations.
- Directed recruitment initiatives for pre-opening properties.
- Managed comprehensive OTA listing for pre-opening properties, enhancing online visibility and driving booking conversions.
- Proficiently navigated Property Management System software, such as Ezee,etc to streamline property operations and enhance guest satisfaction.
- Conducted rate audits for various branded properties in order to make sure there is parity across all the OTAs.
Outlet Manager
Baale Resort Goa
12.2021 - 01.2023
- Responsible for day to day operations of the restaurant, the bar and IRD.
- I was the acting Food & Beverage manager.
- Responsible for maintaining the beverage cost.
- Ensuring all meals leaving the kitchen are of high quality.
- Building relationships with all new guests and the existing guests.
- In charge for all the external reservations for the guests.
- Responsible for raising PRs, maintaining par stock for alcohol, and other bar and restaurant requirements.
- Responsible for curating set menus for the guests.
- .Managed staffing & staff training.
- Responsible for recipe costing.
- Curated menus of various cuisines for various events.
- Responsible for the F.O.P's
Freelancer
Artjuna (Artnico Hand Crafts & Designs Pvt. Ltd.) And Project Cafe Goa
05.2021 - 09.2021
- Created and deployed successful strategies to boost restaurant performance by doing bar takeovers with various companies n live music.
- Identified team weak points and implemented corrective actions to resolve concerns.
Restaurant Manager
Ping's (Passcode Hospitality)
09.2020 - 04.2021
- I was responsible for managing and organizing daily restaurant operations with a goal of controlling costs and providing a high quality experience to customers.
- I used to coordinate and optimize front- and back-of-house restaurant operations.
- I was involved in controlling operational costs and promoting efficiency. General administration, taking reservations, troubleshooting were also a part of my job responsibilities.
Experienced Cabin Crew
Vistara
02.2019 - 09.2020
Senior Cabin Crew Member
Jet Lite, Jet Airways
11.2017 - 12.2018
Cabin Crew Member
Jet Lite, Jet Airways
03.2015 - 10.2017
Management Associate
Carlson Rezidor Hotel Group
07.2014 - 09.2014
Intern
Westin
07.2012 - 11.2012
Education
Bachelor of Hotels And Hospitality Administration -
Institute Of Hotel Management
Alto- Porvorim, Goa 07.2011 - 06.2014
High School Diploma -
Army Public School, Chandimandir
Panchkula, Haryana 03.2010 - 05.2011
Skills
Digital Marketing
MS Office
Staff Management
Project Management
Operations Oversight
Social Media Marketing
Leadership
Crew Management
Customer Service
Performance monitoring
Certification
The Fundamentals of Digital Marketing, Google.
Interests
Building Interpersonal Relationships
Timeline
Outlet Manager
Baale Resort Goa
12.2021 - 01.2023
Freelancer
Artjuna (Artnico Hand Crafts & Designs Pvt. Ltd.) And Project Cafe Goa
05.2021 - 09.2021
Restaurant Manager
Ping's (Passcode Hospitality)
09.2020 - 04.2021
The Fundamentals of Digital Marketing, Google.
08-2020
Experienced Cabin Crew
Vistara
02.2019 - 09.2020
Senior Cabin Crew Member
Jet Lite, Jet Airways
11.2017 - 12.2018
Cabin Crew Member
Jet Lite, Jet Airways
03.2015 - 10.2017
Management Associate
Carlson Rezidor Hotel Group
07.2014 - 09.2014
Intern
Westin
07.2012 - 11.2012
Bachelor of Hotels And Hospitality Administration -
Institute Of Hotel Management
07.2011 - 06.2014
High School Diploma -
Army Public School, Chandimandir
03.2010 - 05.2011
Operations Manager
Spectra Hospitality Services
3 2023 - Current