Reading Novels
Prachi Chadha
Hospitality
Gurgaon
Summary
An ardent team player with excellent leadership skills.
Excellent communication skills both written and oral.
Ability to work in multi-cultural teams across diverse functions.
A highly motivated and self-driven individual with strong analytical skills
Overview
12
12
years of professional experience
1
1
Certification
3
3
Languages
Work History
Operations Manager
Spectra Hospitality Services
3 2023 - Current
- Crafted SOPs tailored to the unique requirements of F&B, Front Office, and Housekeeping departments, fostering streamlined operations and maintaining consistent standards.
- SOP training sessions for F&B, Front Office, and Housekeeping departments, equipping staff with the necessary skills for proficient execution of operational protocols.
- Prepared and assisted in executing the critical path for properties during the pre-opening phase..
- Prepared and assisted in executing the BOQ for properties during the pre-opening phase..
- Conducted in-depth analysis of Profit and Loss statements for branded hotels, pinpointing actionable insights to optimize financial performance.
- Led innovative concept development endeavors for pre-opening properties, integrating market trends and brand standards to create compelling guest experiences.
- Strategically planned and assisted in manpower allocation for pre-opening properties, ensuring optimal staffing levels to support seamless operations.
- Directed recruitment initiatives for pre-opening properties.
- Managed comprehensive OTA listing for pre-opening properties, enhancing online visibility and driving booking conversions.
- Proficiently navigated Property Management System software, such as Ezee,etc to streamline property operations and enhance guest satisfaction.
- Conducted rate audits for various branded properties in order to make sure there is parity across all the OTAs.
Outlet Manager
Baale Resort Goa
12.2021 - 01.2023
- Responsible for day to day operations of the restaurant, the bar and IRD.
- I was the acting Food & Beverage manager.
- Responsible for maintaining the beverage cost.
- Ensuring all meals leaving the kitchen are of high quality.
- Building relationships with all new guests and the existing guests.
- In charge for all the external reservations for the guests.
- Responsible for raising PRs, maintaining par stock for alcohol, and other bar and restaurant requirements.
- Responsible for curating set menus for the guests.
- .Managed staffing & staff training.
- Responsible for recipe costing.
- Curated menus of various cuisines for various events.
- Responsible for the F.O.P's
Freelancer
Artjuna (Artnico Hand Crafts & Designs Pvt. Ltd.) And Project Cafe Goa
05.2021 - 09.2021
- Created and deployed successful strategies to boost restaurant performance by doing bar takeovers with various companies n live music.
- Identified team weak points and implemented corrective actions to resolve concerns.
Restaurant Manager
Ping's (Passcode Hospitality)
09.2020 - 04.2021
- I was responsible for managing and organizing daily restaurant operations with a goal of controlling costs and providing a high quality experience to customers.
- I used to coordinate and optimize front- and back-of-house restaurant operations.
- I was involved in controlling operational costs and promoting efficiency. General administration, taking reservations, troubleshooting were also a part of my job responsibilities.
Experienced Cabin Crew
Vistara
02.2019 - 09.2020
Senior Cabin Crew Member
Jet Lite, Jet Airways
11.2017 - 12.2018
Cabin Crew Member
Jet Lite, Jet Airways
03.2015 - 10.2017
Management Associate
Carlson Rezidor Hotel Group
07.2014 - 09.2014
Intern
Westin
07.2012 - 11.2012
Education
Bachelor of Hotels And Hospitality Administration -
Institute Of Hotel Management
Alto- Porvorim, Goa 07.2011 - 2014.06
High School Diploma -
Army Public School, Chandimandir
Panchkula, Haryana 03.2010 - 2011.05
Skills
Digital Marketing
Certification
The Fundamentals of Digital Marketing, Google.
Interests
Building Interpersonal Relationships
Timeline
Outlet Manager
Baale Resort Goa
12.2021 - 01.2023
Freelancer
Artjuna (Artnico Hand Crafts & Designs Pvt. Ltd.) And Project Cafe Goa
05.2021 - 09.2021
Restaurant Manager
Ping's (Passcode Hospitality)
09.2020 - 04.2021
The Fundamentals of Digital Marketing, Google.
08-2020
Experienced Cabin Crew
Vistara
02.2019 - 09.2020
Senior Cabin Crew Member
Jet Lite, Jet Airways
11.2017 - 12.2018
Cabin Crew Member
Jet Lite, Jet Airways
03.2015 - 10.2017
Management Associate
Carlson Rezidor Hotel Group
07.2014 - 09.2014
Intern
Westin
07.2012 - 11.2012
Bachelor of Hotels And Hospitality Administration -
Institute Of Hotel Management
07.2011 - 2014.06
High School Diploma -
Army Public School, Chandimandir
03.2010 - 2011.05
Operations Manager
Spectra Hospitality Services
3 2023 - Current
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