Prachi Dhawan

Pre-Sales and Business Development:

• Conducted comprehensive research and developed persuasive Request for Proposal (RFP) presentations for various clients across industries such as Healthcare (GenAI applications), Post-Merger Integration, Regulatory Reporting, and Cash Reconciliation.
• Managed the complete sales bid process by effectively responding to Requests for Information (RFIs) and RFPs, contributing to successful client acquisitions.
• Assisted senior team members in researching emerging technologies, including Generative AI and Conversational AI, to enhance service offerings.

Process Mapping and Documentation:

• Created detailed and easy-to-understand process maps for complex workflows using MS Visio and ARIS, facilitating improved operational efficiency.
• Developed comprehensive 'AS-IS' and 'TO-BE' process documentation to support process optimization and transformation initiatives.
• Designed Know Your Customer (KYC) process maps focusing on customer onboarding, monitoring, and reporting to strengthen compliance and risk management.

Market and Technology Research:

• Conducted thorough benchmarking and competitive analysis to keep clients informed about the latest market trends, services, and competitor landscapes.
• Explored and assessed Standard Operating Procedure (SOP) tools, contributing to enhanced client compliance and operational standards.

Strategic Data Analysis and Framework Development:

• Researched and gathered information on Global Capabilities Centres (GCCs) with a focus on the BFSI sector, analyzing their presence in metropolitan cities and talent distribution to provide insights for client and leadership decision-making.

• Analyzed emerging Non-Fuel Revenue (NFR) opportunities and appraised the effectiveness of current strategies.
• Performed a strategic review of leading PSUs—IOCL, BPCL, and HPCL—to gauge competitive positioning and market trends.
• Assessed the influence of Non-Fuel Revenue initiatives on retail performance and identified strategic opportunities for IOCL to enhance revenue streams.