Prachi Khanna
New Delhi
Summary
To pursue growth of my career in a competitive and challenging work environment which will enable me to learn, grow and substantially build on my knowledge acquired during the course of my study and at the same time give me an opportunity to contribute to the growth of organization where I work.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Customer Service Agent
Bird Worldwide Flight Services (Lufthansa Airline)
11.2023 - Current
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Assisted customers with special needs, offering personalized support throughout their travel experience.
- Delivered clear announcements over the PA system, communicating important flight updates to all passengers.
- Managed lost and found items efficiently, returning valuables to rightful owners whenever possible.
- Provided exceptional service at ticket counters, booking flights and processing payments securely.
Education
Secondary School examination -
CBSE Board
Senior Secondary School examination -
CBSE Board
Graduation - B.Com (Hons.)
School of Open Learning (Delhi University)
Skills
Task prioritization
Problem resolution
Team collaboration
Documentation and reporting
Reliability and punctuality
Verbal and written communication
Multitasking and organization
Accomplishments
- Participated in Talent Hunt Dance Competition in Delhi Hatt
- Won Third Prize in Swimming Competition from Balaji Swimming
Additional Information
Intermediate English Speaking course from British Council, Western Dance Course from Tansen Sangeet Mahavidhyala
Disclaimer
I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.
Personal Information
- Father's Name: Mr. Sanjay Khanna
- Date of Birth: 01/30/05
- Nationality: Indian
- Marital Status: Single
- Religion: Hindu
Timeline
Customer Service Agent
Bird Worldwide Flight Services (Lufthansa Airline)
11.2023 - Current
Graduation - B.Com (Hons.)
School of Open Learning (Delhi University)
Secondary School examination -
CBSE Board
Senior Secondary School examination -
CBSE Board
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