Prachi Sehgal
Business Analyst
Faridabad
Summary
Enthusiastic business analyst eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of knowledge and training outputs. Motivated to learn, grow and excel in american express.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Banking Analyst
American express banking corporation
Gurugram
10.2013 - Current
- PROJECT EXPERIENCE
- ~4 years of cross cultural work experience in Banking sector, functioning in corporate accounts and leading teams using
training and development skills - Lead Analyst, Corporate New Accounts
- Consultative account management of new and existing client base
- Provided customers with information to address inquiries regarding new cards and services. In addition,
provide product or service information to assist customers in planning about a product to buy. - Processed new client accounts, maintaining customer accounts, implementing changes to existing accounts,
and filing documents and other paperwork. - Liaise with cross-functional teams including customer service and product development departments to
improve entire customer experience. - Conducted and analysis on frequency of Customer calls to recommend changes in work flows,
procedures, servicing levels, based on Client demands to ensure exceptional quality service to them. - Developed competitive intelligence strategy and analyzing banking industry by studying dynamics of market
to increase market share of organization. - Formulated LinkedIn (ads) to cater targeted prospects and clients in banking sector.
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
TRAVEL CONSULTANT
DUN CONSULTANT
Dehradun, UT
03.2012 - 04.2013
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Handled sensitive information with professionalism and discretion.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation
Education
BBA - General Studies
04.2009 - 04.2012
Skills
Banking document preparation
undefinedTimeline
Banking Analyst - American express banking corporation
10.2013 - Current
TRAVEL CONSULTANT - DUN CONSULTANT
03.2012 - 04.2013
St. Bede's College - BBA, General Studies
04.2009 - 04.2012
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