Prachita Revankar

Client: Tango

• Administered the end-to-end lifecycle of Windows, Android, Mac, and iOS devices through Microsoft Intune, including enrollment, configuration, and compliance management.
• Implemented and managed security policies, conditional access, and compliance rules to ensure data protection and regulatory compliance.
• Collaborated with security teams to conduct risk assessments and enhance endpoint security measures.
• Provided end-user support for Intune-related issues, troubleshooting problems.
• Utilized PowerShell scripting to automate software deployment and update processes, improving efficiency.

Client: Cherry Bekaert.

• Managed Intune MDM policies, configuration, and deployment for company devices.
• Configured and maintained Azure Active Directory and Conditional Access policies.
• PCs to Intune and Autopilot process.
• Develop and deploy Microsoft Intune configurations to manage a diverse range of mobile devices, including iOS, Android, and Windows.
• Created and managed virtual machines on Azure, and configured Remote Desktop Services.
• Configured and managed user profiles and policies for VDI users.
• Experience in deploying and managing operating systems, software updates, applications, custom reports, and patching through SCCM.
• Deployed Cisco Umbrella to enhance network security and reduce the risk of cyber threats.
• Monitored network performance, identified, and resolved technical issues.
• Experience in creating policies in Cisco Umbrella and whitelisting URLs.
• Working on Office 365 admin, such as providing Office 365 licensing, permissions, DLs, and calendar access.
• Azure AD Administration: Proficient in managing user accounts, groups, roles, and permissions within Azure AD.
• Skilled in configuring and monitoring authentication methods, including password policies, single sign-on (SSO), and multi-factor authentication (MFA).

Client: EY

• Daily Report on Incidents, Change, Problem tickets, and SLA status.
• Summary report on all major incidents that happened on the day.
• To keep a watch on P1Sx Incidents and start coordinating with teams internally to understand the current situation, so the notification can be sent out for Major Incidents.
• Intune device management for Windows and macOS.
• Re-registering Intune device to another phone.
• Monitored SCCM health and compliance to ensure devices are up to date and secure.
• Responsible for communicating with the EY, ML, and Vendor resolver groups.
• Directly works with Tier 1 support (EY Global Service Desk) team to ensure proper recording of incidents.
• Creates incident-related performance analysis and reporting for review by IT management.
• Responsible for planning and coordinating all the activities required to perform, monitor, and report on IM.
• Performed user management tasks, such as creating accounts, granting permissions, and managing DLs.

Client: EY

• Expertise in teams, handling teams feature.
• Presentation on Teams to a set of audience with a Q&A round.
• Completed Microsoft Teams expert training and acquired certificate.
• Experience with mobile device management (MDM) solutions.
• Provided L1 support for SCCM infrastructure, including assisting users with software deployments, troubleshooting SCCM client issues, and resolving user queries.
• Assisted in the deployment of software packages, updates, and operating systems using SCCM.
• Managed virtual machines on Azure and configured Remote Desktop Services.

Clients: MSIG, WWE, CRST.

• Unlocking, resetting, and troubleshooting replication issues in Active Directory.
• Administered and configured mobile devices for enterprise users through Intune.
• Managing DNS, DHCP, and Group Policies.
• Creating/modifying user account, security groups, and distribution list.
• Identity and access management for all existing and new practitioners.
• System administration, maintenance, and monitoring various day-to-day operations.
• Manage exchange users, manage recipients - create, modify, delete, shared mailbox, recover deleted emails.
• Provide L1 support on Intune and Mac device management.
• Setting up permission, delegating permission, Routing Groups and Routing groups Connectors
• Administered and supported Office 365 and MS Exchange policies
• Clients: MSIG, WWE, CRST

Client: E&Y

• To provide a solution to the end user based upon SLAs.
• To give training for associates on account management.
• To cascade information about products or any issue/update on the floor with associates.
• To perform RCA on escalations and recovery for D-SAT tickets.
• An analytical approach to identifying issues and solutions.
• User administration (setup and maintaining user account, mailbox).
• Troubleshooting account lockouts and password resets using Active Directory.
• Responsible for configuration and administrator activities for Skype.