Amit Verma

• Engineered and managed Microsoft Intune environment for over [Number, e.g., 500+] corporate devices across multiple platforms.
• Developed and implemented robust MDM/MAM security policies and conditional access rules in Intune.
• Implemented Windows Autopilot, Apple DEP, and Android Zero-Touch to automate endpoint provisioning.
• Unified security framework created by integrating Intune with Azure Active Directory and Microsoft Defender for Endpoint.
• Streamlined application lifecycle management for over 150 applications using Intune, ensuring timely deployment, updates, and vulnerability patching.
• Completed endpoint migration to Microsoft Intune from legacy systems without critical incidents.
• Specialized in complex problem-solving for Intune, enhancing overall system efficiency.
• Standardized procedures through detailed documentation, enhancing efficiency in issue resolutions.
• Managed endpoint configurations using Microsoft Intune for mobile device management and mobile application management.
• Automated device provisioning using Windows Autopilot, Apple Business Manager, and Android Zero-Touch.
• Configured Multi-Factor Authentication for improved user verification.
• Implemented Microsoft Defender for Endpoint to enhance security measures.
• Developed expertise in Windows 10/11, macOS, iOS, and Android Enterprise platforms.
• Managed and maintained Microsoft Endpoint Configuration Manager (SCCM) for efficient system deployment.

• * Incident Resolution: Provided Level 1 and Level 2 technical support for all incoming queries and issues related to hardware (desktops, laptops), software, and peripherals.
• * System Maintenance: Installed, configured, and maintained computer systems, operating systems, and enterprise applications to ensure optimal performance and reliability.
• * Troubleshooting & Diagnostics: Efficiently diagnosed and resolved technical issues using remote support tools, ticketing systems (e.g., Jira, ServiceNow), and direct user interaction to meet and exceed Service Level Agreement (SLA) targets.
• * User Productivity: Ensured minimal downtime and disruption for end-users, directly contributing to sustained organizational productivity and workflow efficiency.
• * Documentation & Escalation: Documented technical procedures and solutions in a knowledge base and escalated complex issues to Level 3 support or other specialized IT teams as required

R1RCM (Health care US process)

AR Analyst January 2020 – September 2020

• AR follow up

• Worked on denials

• Application – Cerner