Open To Work
PRADEEP B. SHINDE
Operation Manager
Pune,MH
Summary
Hospitality professional with 16 years of comprehensive experience in hotel operations, having worked with prestigious brands such as Sayaji Hotels, Radisson Hotel Group and Lemon Tree Hotels – Specializing in hotel operations, guest experience, revenue optimization, team leadership, and service excellence. Experienced in leading large hotel operations with renowned hospitality brands.
Overview
16
16
years of professional experience
Work History
Operations Manager
Sayaji Hotels Ltd.
Pune
07.2025 - Current
- Lead the overall hotel operations as the No. 2 leader of the property.
- Driving operational excellence across Rooms, Food & Beverage, Housekeeping, Engineering, and Security to deliver exceptional guest experiences and achieve business objectives.
- Managed hotel operations, achieving room revenue of ₹4,399.48 lakhs (YTD).
- Achieved average occupancy of 77.23%, average room rate of ₹6,530.23, and RevPAR of ₹5,043.25, enhancing revenue growth and market competitiveness.
- Maintained a strong Gross Operating Profit of 46.36% through effective cost control, productivity improvements, and operational efficiency initiatives.
- Enhanced guest satisfaction through service excellence initiatives, process improvements, and proactive service recovery across all operational departments.
- Increased the Employee Satisfaction Score from 72% to 77% by strengthening leadership engagement, implementing structured feedback mechanisms, enhancing recognition initiatives, and fostering a collaborative, people-centric work culture.
- Ensure statutory compliance, audit readiness, safety, and brand standards.
- Supported General Manager in strategic planning, budgeting, and business performance to align operational goals with organizational objectives.
Executive Assistant Manager- Room
Lemon Tree Premier Mumbai International Airport
Mumbai
01.2024 - 06.2025
- Led operational excellence initiatives across Rooms Division, Housekeeping, Engineering, Security, and Guest Services in the role of Executive Assistant Manager – Rooms.
- Worked closely with the General Manager, I led cross-functional teams to deliver exceptional guest experiences while ensuring profitability, brand compliance, and operational efficiency.
- Achieved 2% revenue growth, enhancing financial stability of property.
- Increased ADR by 9%, driving higher revenue per available room.
- RevPAR growth of 7% over last year.
- Trending highest GOP% performance with YTD 64%.
- Successfully elevated the property's TripAdvisor ranking from #63 to #23, maintaining a top-tier position.
- Elevated guest satisfaction scores to 80% in FY 2024–2025 from 76%, underscoring dedication to exceptional service.
- Recorded the highest-ever daily revenue since the property's opening in February 2025, generating INR 41 lakh and achieving a peak ADR exceeding INR 11,000.
- Lemon Tree Premier, Mumbai International Airport, offers a premium hospitality experience with 303 uniquely designed rooms spread across five distinctive categories. The hotel features versatile indoor banquet venues, exceptional food and beverage outlets, and one of the city's most well-appointed spas and fitness centers, along with a refreshing swimming pool.
Front Office Manager
Radisson Blu Resort & Spa Alibaug
Alibaug
03.2022 - 01.2024
- Led Front Office operations for 156-key luxury resort across 16 acres, managing Rooms Division to drive guest satisfaction and revenue growth while ensuring brand compliance.
- Spearheaded Project WOW, enhancing guest experience through personalized service and operational excellence.
- Maintained an outstanding ReviewPro GRI score of 93%, consistently exceeding guest satisfaction targets.
- Ranked #5 in South Asia Pacific for Radisson Rewards enrolments, achieving highest conversion ratio through targeted initiatives.
- Generated 2% incremental room revenue through strategic upselling initiatives.
- Improved Deloitte QPR Audit Score to 93%, the highest in the property's history.
- Achieved record-breaking RACE performance by completing 400+ corporate calls in 5 days, engaging 4,100+ corporate accounts to enhance market presence.
- Delivered exceptional employee engagement with 95% Radisson Listens score, 97% participation, and 97% employee enablement, significantly exceeding brand benchmarks.
Front Office Manager
The Orchid
Pune
11.2021 - 03.2022
- Facilitated direct reporting to General Manager to ensure smooth operations.
- Directed front office operations, drove revenue growth, improved departmental profitability, increased guest satisfaction, and oversaw team management.
- Responsible to maximize hotel revenue by controlling room inventory, group blocking, packages, up-selling, adhering to a late charge and double occupancy policies to maximize REVPAR.
- Managed departmental P&L reports, tracking actual expenses against budgeted figures.
- Coordinated operations between Front Office and related departments to enhance service delivery.
- Enhanced guest experience by coaching individuals on service standards and addressing specific needs.
- The Orchid Hotel Pune is one of the largest inventories (358 rooms) and revenue-engendering unit of Kamat Group of hotels, an eco-friendly spread over across six acres.
Assistant Front Office Manager (HOD)
Radisson Blu Mumbai International Airport
10.2020 - 11.2021
- Successfully led the pre-opening of a 206-room upscale hotel, driving operational readiness across Front Office, Security, and Finance while establishing systems, processes, and service standards aligned with Radisson Hotel Group.
- Collaborated with cross-functional teams to facilitate seamless hotel launch and deliver exceptional guest experience from day one.
- Spearheaded pre-opening operational planning, implemented SOPs, supported recruitment, trained staff, and ensured departmental readiness.
- Established Front Office standards and guest service procedures, ensuring operational efficiency and consistency from opening day.
- Launched ECICO/OCICO (Express Check-In & Check-Out) initiative, improving guest convenience and streamlining operational processes.
- Led SGS Hygiene & Sanitization Audits (2020 & 2021), ensuring full compliance with international safety and hygiene standards.
- Achieved #1 Guest Satisfaction Score (GSS) in South Asia and #3 in Asia Pacific, setting a benchmark for guest experience across the brand.
- Elevated the hotel to #2 on TripAdvisor among 950+ hotels in Mumbai within the first year of operations, demonstrating exceptional service quality and market positioning.
Assistant Front Office Manager
Radisson Blu Pune Hinjewadi
Pune
06.2019 - 10.2020
Duty Manager
Radisson Blu Pune Hinjewadi
Pune
04.2018 - 06.2019
- Radisson Blu Hotel Pune Hinjewadi Oversaw 151 room operations, 1950 sq.mt meeting facilities the largest in Hinjewadi for business and leisure travelers.
Duty Manager
Radisson Blu Indore
Indore
06.2017 - 11.2017
- Managed daily operations and ensured smooth front desk activities.
- Oversaw guest check-in and check-out processes for efficiency.
- Coordinated staff schedules to meet operational demands.
- Radisson Blu Hotel Indore is one of the leading hotels in Indore, with 200 rooms and 4 F&B outlets along with one of the biggest indoor banqueting in the city, offering immense learning which involved, People Management, Process set-up and development to understand departmental P&L.
Front Office Executive
Radisson Blu Pune Kharadi
Pune
06.2012 - 04.2015
Front Office Supervisor
VITS Hotel
Pune
06.2011 - 06.2012
Front Office Associate
VITS Hotel
Pune
06.2010 - 04.2011
Education
Diploma in HMCT - Hospitality Management
Pune06.2010
Skills
- Revenue optimization
- Operational efficiency
- Process Improvement
- Guest service excellence
- Employee engagement
- MIS and Documentation
- Crisis management
Languages
- English
- Marathi
- Hindi
- Gujrati
Personal Information
- Date of Birth: 05/15/84
- Marital Status: Married
Timeline
Operations Manager
Sayaji Hotels Ltd.
07.2025 - Current
Executive Assistant Manager- Room
Lemon Tree Premier Mumbai International Airport
01.2024 - 06.2025
Front Office Manager
Radisson Blu Resort & Spa Alibaug
03.2022 - 01.2024
Front Office Manager
The Orchid
11.2021 - 03.2022
Assistant Front Office Manager (HOD)
Radisson Blu Mumbai International Airport
10.2020 - 11.2021
Assistant Front Office Manager
Radisson Blu Pune Hinjewadi
06.2019 - 10.2020
Duty Manager
Radisson Blu Pune Hinjewadi
04.2018 - 06.2019
Duty Manager
Radisson Blu Indore
06.2017 - 11.2017
Front Office Executive
Radisson Blu Pune Kharadi
06.2012 - 04.2015
Front Office Supervisor
VITS Hotel
06.2011 - 06.2012
Front Office Associate
VITS Hotel
06.2010 - 04.2011