Summary
Work History
Education
Skills
Interests
Accomplishments
Timeline
Generic
Pradeep goyal

Pradeep goyal

Automation Engineer
Banglore

Summary

  • Dedicated IT professional with 3 years of experience in middleware technology, Oracle service bus development and Python automation scripting and development. Skilled in designing and implementing innovative solutions to streamline processes and enhance efficiency. Proven expertise in python and power shell script automation of service desk operations, and chatbot development using tools such as Avaamo and Kore.AI. Proficient in utilizing endpoint automation tools like Nexthink and Avaya to optimize system performance. Experienced in ServiceNow customization to improve incident resolution times and enhance IT service management processes. Strong problem-solving and analytical abilities coupled with effective communication and collaboration skills.

Work History

Python Automation Engineer

Wipro Technologies
  • Developed and maintained Oracle Service Bus (OSB) solutions for middleware integration for one year.
  • Transitioned to Python automation development role from last two years, focusing on automating top call drivers related to service desk operations.
  • Proficient in database concepts and experienced in interacting with databases using SQL and ORM (Object-Relational Mapping) libraries in Python.
  • Utilized Python libraries such as Paramiko for SSH communication and subprocess for executing system commands programmatically.
  • Designed and implemented chatbots using tools such as Avaamo and Kore.ai, improving user engagement and support efficiency.
  • Experience of creting and consuming REST APIs and SOAP services.
  • Utilized endpoint automation tools including Nexthink and Avaya to streamline processes and enhance system performance.
  • Implemented and customized ServiceNow modules to optimize IT service management processes and improve incident resolution times.

Education

Akhilesh Das Gupta Institute of Technology
New Delhi, India
09.2020

Senior Secondary (XII), Science -

SM Arya Public School
04.2001 -

Secondary (X) -

Shri Rama Bharti Public School
04.2001 -

Skills

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Interests

Playing Badminton

Playing chess

Solving puzzles

Listening Music

Accomplishments

  • Recognized by senior management for innovative automation initiatives that transformed manual workflows, resulting in increased productivity and competitive advantage in the market.
  • Implemented self-service automation solutions for common user requests, resulting in a 50% reduction in support ticket volume and improved user satisfaction.
  • Streamlined the software deployment process by automating configuration tasks, resulting in a 60% reduction in deployment time and ensuring faster time-to-market for new releases.

Timeline

Senior Secondary (XII), Science -

SM Arya Public School
04.2001 -

Secondary (X) -

Shri Rama Bharti Public School
04.2001 -

Python Automation Engineer

Wipro Technologies

Akhilesh Das Gupta Institute of Technology

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Pradeep goyalAutomation Engineer