PRADEEP J
Bangalore
Summary
Results-driven Process Coach with 9+ years of experience in Healthcare Revenue Cycle Management (RCM) and BPO operations. Proven expertise in leading teams, driving productivity and quality improvements, managing KPIs and SLAs, and ensuring client compliance. Strong people leader with hands-on experience in coaching, escalation management, and continuous process improvement.
Overview
12
12
years of professional experience
Work History
Process Coach
Kraft BPO Solutions Pvt. Ltd
08.2022 - Current
- Lead and manage a team of AR professionals to consistently achieve productivity and quality targets
- Improved team productivity by 15–20% through structured coaching and performance action plans
- Maintained quality scores above 98% while meeting SLA and TAT requirements
- Monitor KPIs including productivity, adherence, accuracy, and attendance
- Handle client and internal escalations, reducing repeat errors and rework
- Support hiring, onboarding, and training of new team members
- Prepare daily, weekly, and monthly performance reports for management
Senior AR Analyst
AdvantEdge Healthcare Solutions
01.2022 - 08.2022
- Performed end-to-end AR calling with insurance companies for claim follow-ups
- Analyzed denied and underpaid claims and worked on resolution strategies
- Achieved consistent TAT and accuracy benchmarks
- Ensured documentation compliance with payer guidelines
Senior Process Associate
Exdion Solutions Pvt. Ltd
10.2013 - 02.2018
- Worked across multiple RCM functions including demographics, charge entry, payment posting, and denials
- Handled both AR Caller and Non-Caller responsibilities
- Maintained accuracy levels above 97% while meeting productivity standards
- Assisted team leads with audits, reporting, and mentoring new joiners
Education
Bachelor of Business Management -
Seshadripuram Institute of Commerce & Management
Bangalore01-2013
Pre-University Course -
Seshadripuram Composite Pre-University College
Bangalore01-2010
SSLC -
Sri Vani Education Centre
Bangalore01-2008
Skills
- Team Leadership & People Management
- Process Coaching & Performance Improvement
- Healthcare RCM Operations
- AR Calling, Follow-ups & Denial Management
- KPI, SLA, TAT & Productivity Management
- Quality Audits & Compliance Monitoring
- Escalation Handling & Root Cause Analysis
- Training, Mentoring & Team Engagement
- MIS Reporting & Stakeholder Communication
- MS Word, Excel & PowerPoint
- Operating Systems: Windows XP, Vista
- Applications: Microsoft Word, Excel, PowerPoint
Personal Information
- Date of Birth: 01/10/93
- Nationality: Indian
- Marital Status: Married
Languages
- Kannada
- English
Timeline
Process Coach
Kraft BPO Solutions Pvt. Ltd
08.2022 - Current
Senior AR Analyst
AdvantEdge Healthcare Solutions
01.2022 - 08.2022
Senior Process Associate
Exdion Solutions Pvt. Ltd
10.2013 - 02.2018
Bachelor of Business Management -
Seshadripuram Institute of Commerce & Management
Pre-University Course -
Seshadripuram Composite Pre-University College
SSLC -
Sri Vani Education Centre