Summary
Overview
Work History
Education
Skills
Additional Information
Interests
Timeline
Generic
PRADEEP KUMAR

PRADEEP KUMAR

Agra

Summary

Dynamic leader with a proven track record at HDFC SALES PVT LTD, enhancing team efficiency and customer satisfaction through innovative management and strategic planning. Excelled in client relationship management and sales planning, boosting business growth. Skilled in performance improvements and motivational techniques, achieving significant sales targets.

Overview

7
7
years of professional experience

Work History

Deputy Manager

HDFC SALES PVT LTD
02.2024 - Current
  • Liaised with team members, and sources to coordinate activities, provisioning, environment setup, sales and follow-up.
  • Generated repeat business through exceptional customer service.
  • Improved team efficiency by streamlining processes and implementing innovative management strategies.
  • Identified areas for improvement within the department and open market , implementing strategic initiatives to address gaps in performance or resources.
  • Collaborated with cross-functional teams and sources to drive business growth and achieve corporate objectives.
  • Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
  • Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
  • Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Developed and maintained relationships with sources to get the new business and avenue development.

Relationship Officer

HDFC SALES PVT LTD
02.2020 - 01.2024
  • Maintained and built close relationships with customers through regular contact and visits.
  • Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
  • Led successful marketing campaigns to drive new business acquisition and deepen existing client relationships.
  • Monitored, followed-up and escalated cases to meet customer response commitments.
  • Contributed to the growth of the branch''s assets under management by consistently meeting sales targets.
  • Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
  • Collaborated with cross-functional teams to develop new products and services for the bank''s clientele.
  • Facilitated meetings and discussions between clients, sales and delivery teams.
  • Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
  • Established strong sources relationships by conducting regular meetings and providing exceptional service.

Community Service Officer

Satin Creditcare Network
05.2018 - 03.2019
  • Built relationships with customers to encourage repeat business.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Responded to customer needs by answering questions and providing detailed information about [Product or Service].
  • Cultivated strong relationships, establishing trust and loyalty among clients.
  • Connected with prospects through trade shows, cold calling and local-area networking.
  • Collaborated with channel partners to identify and qualify mutually rewarding sales and business opportunities

Education

Bachelor of Science - MATHS

A K DEGREE COLLEGE
CHHIBRAMAU
06-2018

Skills

Performance improvement

Process and procedure development

Sales planning

Client relationship management

Sales reporting

Business planning

Sales team training

Relationship building

Performance management

Strategic planning

Product knowledge

Motivational skill

Additional Information

DATE OF BIRTH - 21/07/1995

NATIONALITY - INDIAN

MARITAL STATUS - SINGLE

GENDER - MALE

Interests

SURFING INTERNET AND TRAVELING

Timeline

Deputy Manager

HDFC SALES PVT LTD
02.2024 - Current

Relationship Officer

HDFC SALES PVT LTD
02.2020 - 01.2024

Community Service Officer

Satin Creditcare Network
05.2018 - 03.2019

Bachelor of Science - MATHS

A K DEGREE COLLEGE

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