Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Pradeep kumar

New Delhi

Summary

Dynamic brand ambassador with proven success at Delhi Duty Free Pvt. Ltd., enhancing customer engagement through innovative campaigns and exceptional service. Skilled in team leadership and inventory management, I consistently drive sales growth and foster strong client relationships, ensuring operational excellence and a memorable guest experience.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Enthusiastic professional seeking to leverage experience in promoting companies in positive way and developing mass communications messages. Passionate for devising promotional and informational messages to build brand image, inform general public of promotions and initiatives and influence targeted audiences. Astute in utilizing metrics to monitor campaign results.

Overview

9
9
years of professional experience
2014
2014
years of post-secondary education

Work History

Brand Ambassador (Pernod ricard)

Delhi duty free pvt.ltd.
International Airport Terminal 3 (New Delhi)
03.2023 - Current
  • Developed and executed brand awareness campaigns to increase customer engagement.
  • Organized promotional events to introduce new products and services to the public.
  • Increased sales and brand awareness through face-to-face marketing.
  • Employed basic selling techniques to engage with customers.
  • Monitored competitor activities and shared insights with the marketing team.
  • Provided exceptional customer service to enhance brand reputation.
  • Conducted product demonstrations to highlight features and benefits.
  • Participated in team meetings to discuss strategies and share feedback from the field.
  • Trained new brand ambassadors, sharing best practices and brand values.

Executive

Studio XO Bar
Westside mall (gurgaon)
11.2020 - 06.2023
  • Created reports summarizing progress against organizational goals and objectives.
  • Led initiatives to improve customer service levels throughout organization.
  • Established relationships with key partners and vendors to ensure successful project outcomes.
  • Formed and sustained strategic relationships with clients.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared staff work schedules and assigned team members to specific duties.

Food and Beverage as a team leader

Unitied coffee house since 1947
Cyber hub (New Delhi)
07.2019 - 09.2020

Food and Beverage As a senior steward

Pair 38 (club)
Cyber hub (New Delhi)
03.2018 - 04.2020
  • Followed all company guidelines related to food safety standards during meal preparation.
  • Collected soiled linens from dining room tables for laundering purposes.
  • Stocked supplies such as food items in refrigerators, freezers, cupboards.
  • Provided guidance to junior stewards on general stewardship duties.
  • Maintained accurate records of inventory levels and ordering supplies as needed.
  • Monitored stock levels and adjusted orders accordingly to meet customer demand.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Relayed orders to service bar and kitchen via point-of-sale register system.

Food and Beverage Associate

J.W. Marriott
Pune
08.2016 - 01.2018

* we have to took the orders from the table and serve to the guest.

  • Maintained cleanliness of dining areas by wiping down tables and chairs after customers had departed.
  • Replenished condiments at tables as needed or requested by customers.
  • Prepared drinks according to recipes specified by the restaurant's menu selections.
  • Checked identification cards of customers ordering alcoholic beverages to verify age requirements were met.
  • Performed inventory checks on a daily basis to ensure availability of necessary supplies.
  • Resolved customer complaints in an efficient and friendly manner.
  • Provided excellent customer service to guests in a timely and professional manner.

Education

Hotel Management And Catering Technology

Amrapali Group of Institute
Haldwani (Uttrakhand), India
03.2013 - 04.2016

12th

Jawahar Novadaya Vidhalaya
07.2011 - 03.2012

Jawahar Novadaya Vidhalaya
Almora, India

Skills

  • Team leadership
  • Customer service
  • Goal-oriented mindset
  • Floor operations and displays

Languages

Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Beginner (A1)
A1

Timeline

Brand Ambassador (Pernod ricard)

Delhi duty free pvt.ltd.
03.2023 - Current

Executive

Studio XO Bar
11.2020 - 06.2023

Food and Beverage as a team leader

Unitied coffee house since 1947
07.2019 - 09.2020

Food and Beverage As a senior steward

Pair 38 (club)
03.2018 - 04.2020

Food and Beverage Associate

J.W. Marriott
08.2016 - 01.2018

Hotel Management And Catering Technology

Amrapali Group of Institute
03.2013 - 04.2016

12th

Jawahar Novadaya Vidhalaya
07.2011 - 03.2012

Jawahar Novadaya Vidhalaya
Pradeep kumar