Pradeep Kumar K H
Senior Consultant
Summary
Efficient professional with an overall experience of 14 years in IT as Service Delivery & Build Factory Manager spanning across healthcare, biotechnological, hospitality, etc., type of clients.
- Experience in Data Center Migration and Consolidation Projects.
- Have initiated, planned and executed virtualization of physical servers in a VMware environment to reduce Data center footprint & simplify server management.
- Experience in leading a multi-talented team towards Client Satisfactory, on-time delivery and internal project growth.
- Possess excellent communication skills & leadership qualities to work in a multicultural organization.
- Experience in IT governance, executive reporting & process management.
- Well versed in ITIL concepts, Incident Management, Problem Management & Change Management.
- Achieved the highest level of Customer Satisfaction in my tenure.
- Involved in providing the best possible resolutions for customer’s issues.
- Good at maintaining rapport with team and client.
- Known for maintaining credibility within team and with the client.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Senior Consultant
Atos Global IT Sol. and Ser. Pvt. Ltd
Chennai
08.2015 - Current
- Managed a team of consultants to successfully complete multiple projects within tight deadlines
- Developed comprehensive reports and executive summaries for stakeholders, outlining project progress and results
- Analyzed problematic areas to provide recommendations and solutions.
- Facilitated collaboration with cross-functional teams to realize and deliver consulting projects
- Streamlined key process for entire department by implementing method to improve efficiency.
- Monitored technology use and program functionality, updating programs and making changes to enhance output.
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
- Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
- Advised and coached junior team members on best practices and professional development to help them settle down swiftly in a live production environment
Senior Infrastructure Engineer
Mphasis (Now DXC)
Chennai
03.2009 - 08.2015
- Installing, Supporting and Maintaining Windows servers
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Evaluated existing procedures and made proactive adjustments to meet changing demands.
- Facilitated installation processes to deliver project requirements on time.
- SPOC for Change Management, Incident Management, Patching Compliance & Auditing
- Providing KT for new recruits for settling down swiftly on live production environment
- Basic scripting to automate tasks
Education
Bachelor of Technology in IT -
Rajalakshmi Engineering College
08.2004 - 04.2008
Skills
Operations Managementundefined
Timeline
Senior Consultant
Atos Global IT Sol. and Ser. Pvt. Ltd
08.2015 - Current
Senior Infrastructure Engineer
Mphasis (Now DXC)
03.2009 - 08.2015
Bachelor of Technology in IT -
Rajalakshmi Engineering College
08.2004 - 04.2008
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