Pradeep M

• Involved in various administrative responsibilities.

• Managing insurance empanelment procedures and documentation.

• Handling student attendance systems and ERP management.

• Reconciliation of daily Outpatient (OP) billing and collection reports.

• Working on contract with Capgemini for the O2C collection process
• Work on assigned accounts to get the invoices paid within the credit limit
• Informing the customer in case the BG has been exceeded and make them pay for the credit exposure or increase the BG
• Following up with the respective team to have the invoices cleared as per the remittance received from the customer
• Creating CQL’s incase of any discrepancy in the invoice issued to customer and as per customer’s request
• Following the disputes team to have the CQL resolved at earliest
• Placing accounts on hold and releasing the accounts if they fail to make payments.

• Worked on contract with IBM for the O2C collection process
• Following up with the customer for payment of due invoices
• Creating disputes in case of any discrepancy in the invoices issued to customers
• Solving all issues from the customer end to get the payment within the stipulated time
• Applying payment and clearing the invoices as per the remittance received from customer and reconciling the accounts.

• My responsibilities include booking of collections and clearing past dues, Responding to client queries through email for my team, running weekly reports
• Making sure my team members get all the daily activities done before TAT.
• Enhanced customer satisfaction with timely and accurate invoice generation.
• Coordinated closely with sales teams to ensure accurate pricing structures were applied consistently across all customers'' invoices.
• Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.

• My responsibilities include booking of collections and clearing the invoices, creation of debit and credit Memos, Taking weekly reports, releasing of credits on a daily basis for the clients, doing reconciliation for 21 different GL, Doing write off & off-set as per request of the clients.

• Was responsible for day today booking of collections and clearing of invoices of customers
• Hands on experience in SAP on most of the T- codes used in O2C cash application.