Grow in Retail and Customer Service Management Improve store operations and daily business processes Enhance team performance and productivity Focus on customer satisfaction and service quality
PRADEEP MIRCHANDANI
Retail Store Manager, BPO - Team Leader
Jaipur
Summary
Retail operations and team leadership professional directing workgroups through goal setting, training, and feedback to improve productivity. Builds clear strategies, aligns team activities to business goals, and strengthens communication for consistent execution. Identifies problems, builds consensus, and supports continuous performance improvement across operational workflows.
Overview
3
3
Languages
13
13
years of professional experience
Work History
BPO - Team Leader (Hotel Engine)
Vertex Cosmos
01.2026 - Current
- Consistent workflow across shifting deadlines and priorities through effective staff assignment coordination.
- Coached team members in response to performance concerns to foster accountability and compliance.
- Trained new members on procedures, expectations, and quality standards to enhance team readiness.
- Improved accuracy and consistency by monitoring task completion and addressing issues early.
- Aligned daily operations with operational goals and workload demands to ensure smooth workflow.
Store Manager
DealShare Store
01.2025 - 01.2026
- Managed day-to-day FMCG store operations and supervised store staff
- Monitored daily sales performance to identify trends and support achievement of sales targets and KPIs
- Resolved customer complaints and issues to enhance customer satisfaction and loyalty
- Monitored inventory, stock availability, replenishment, and product movement
- Coordinated with warehouse and suppliers to ensure timely stock replenishment and optimize inventory flow
- Conducted cycle counts and bin audits to maintain stock accuracy and minimize shrinkage
- Implemented FIFO and FEFO inventory practices to ensure product freshness and reduce waste, wastage, damages, and expiry control
- Ensured proper product display, merchandising, hygiene, and SOP compliance
- Prepared and reviewed daily, weekly, and monthly sales and stock reports
Store Manager
Babasons Mega Mart
09.2016 - 12.2024
- Managed day-to-day retail store operations in an FMCG supermarket environment
- Supervised sales staff, cashiers, and floor executives to enhance operational efficiency
- Monitored inventory levels, stock replenishment, and product availability
- Conducted cycle counts, bin audits, and controlled shrinkage and stock variance
- Ensured proper merchandising, product display, and planogram compliance
- Resolved customer complaints and issues to uphold satisfaction levels
- Coordinated with suppliers and warehouse to ensure timely stock movement
Store Manager
Max Fashion Mena
09.2013 - 08.2016
- Led, trained, and motivated store teams to achieve sales targets and KPIs
- Managed day-to-day store operations for a high-footfall multi-category apparel store
- Delivered exceptional customer service, effectively resolving escalated issues to enhance customer satisfaction
- Controlled inventory management, ensuring optimal size & style availability and accurate stock replenishment
- Ensured effective visual merchandising as per brand and seasonal guidelines
- Monitored shrinkage, damages, and loss prevention activities
- Coordinated with warehouse and HO teams for stock movement and new launches
Education
Bachelor of Arts - Arts
Gujarat College
Ahmedabad07-2015
Skills
Performance management
Effective teamworkntoring
Problem-solving strategy
Teamwork and collaboration
Detail-oriented approach
Team motivation
Problem-solving
Team motivation
Performance management
Interests
Timeline
BPO - Team Leader (Hotel Engine)
Vertex Cosmos
01.2026 - Current
Store Manager
DealShare Store
01.2025 - 01.2026
Store Manager
Babasons Mega Mart
09.2016 - 12.2024
Store Manager
Max Fashion Mena
09.2013 - 08.2016
Bachelor of Arts - Arts
Gujarat College