

Results-driven operations manager with proven expertise in managing daily workflows and implementing safety
protocols. Skilled in developing policies to enhance operational efficiency and managing financial processes. Adept at
team leadership and customer service, seeking to leverage skills in a challenging managerial role.
1.Managed daily operations for the department, ensuring tasks were assigned efficiently.
2. Implemented safety protocols to maintain compliance with industry standards.
3. Developed operational policies to enhance workflow efficiency and reduce errors.
4. Supervised loan disbursement processes, ensuring accuracy and timeliness.
5. Trained new team members to uphold operational standards and customer service excellence.
6.Handle customer inquiries and complaints.
7.Preparation of monthly MIS.
8.Manage gold loan operations,ensuring timely processing and compliance
9.Processing of clearing cheques.
10.Scrutinize and processing of account application forms and instructions