Hi, I’m
Pradeep R
Presales Engineer
Chennai,India
Summary
Highly analytical and data-driven E-commerce engineer effectively scales online customer acquisition efforts and e-commerce capabilities to drive sales growth. Routinely tests new features and assets and measures results as company grows and evolves. Strong understanding of e-commerce consumer behavior and audience segmentation along with website analytic and tracking tools.
Overview
6
years of professional experience
5
years of post-secondary education
3
Certificates
Work History
Zoho CorporationChennai, Tamil Nadu
Presales Engineer
09.2018 - Current
Job overview
- Utilized multiple marketing strategies to improve profitability.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Attended networking events to build relationships and identify sales opportunities.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Asked appropriate questions to identify prospects' needs and pinpoint solutions for best fit.
- Handled around 30-40 calls per day to address customer inquiries and setup product demo's to clarify technical requirements of customers.
- Sourced and pre-qualified leads and identified new business opportunities by dialing 30-40 daily outbound calls to build partnerships and achieve sales quota.
Sutherland Global ServicesChennai, Tamil Nadu
Senior Technical Support Engineer
08.2016 - 09.2018
Job overview
- Served as primary point of contact for support relating to owned solutions and products.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Contributed to whitepapers, blogs and videos for marketing, sales and training.
- Designed tailored engineering solutions for customers based upon key requirements.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Handled around 15-20 calls per day to address customer inquiries.
Education
A M Jain CollegeChennai
Bachelor of Science from Computer Science
05.2013 - 04.2016
Loyola Matriculation Higher Secondary SchoolChennai
High School Diploma
06.2011 - 03.2013
Skills
Requirements management
Technical consulting
Account management
Persuasive negotiator
Training and mentoring
Inter-department collaboration
Certification
Fundamentals of Digital Marketing
Timeline
Foundations of Project Management
09-2021
Customer Segmentation and Prospecting
08-2021
Fundamentals of Digital Marketing
09-2020
Presales Engineer
Zoho Corporation
09.2018 - Current
Senior Technical Support Engineer
Sutherland Global Services
08.2016 - 09.2018
A M Jain College
Bachelor of Science from Computer Science
05.2013 - 04.2016
Loyola Matriculation Higher Secondary School
High School Diploma
06.2011 - 03.2013