Pradeep Rana
Manager Sales & Operations
Gurugram,HR
Summary
Results-driven Manager with proven ownership and initiative. Strong work ethic combined with a commitment to exceeding company goals. Expertise in fostering productive relationships and developing teams in fast-paced environments. Track record of success in achieving objectives while maintaining a collaborative team culture.
Overview
19
19
years of professional experience
Work History
Manager Sales & Operations
Zabin India - Part of Trimco Group
Gurgugram
07.2010 - Current
- Analyzed market trends and competitor activities to guide business strategies.
- Negotiated vendor contracts for favorable terms and pricing.
- Recruited and trained new employees to fulfill job requirements.
- Enforced customer service standards while resolving issues to maintain quality.
- Developed a program focused on customer service excellence to boost satisfaction.
- Implemented strategies to enhance customer loyalty and satisfaction.
- Maintained comprehensive records of employee attendance and payroll information.
Team Leader
One Stop Packaging
Delhi
12.2008 - 07.2010
- Enhanced workplace productivity through effective teamwork and collaboration.
- Engaged customers by utilizing strong interpersonal skills to foster positive interactions.
- Surpassed customer satisfaction goals by delivering creative problem-solving solutions.
- Resolved customer issues efficiently, ensuring knowledgeable and friendly service to promote satisfaction.
Sales Executive
Shore To Shore MIS Pvt Limited
Delhi
10.2006 - 11.2008
- Cultivated strong, long-lasting customer relationships to enhance satisfaction levels.
- Resolved customer complaints promptly while delivering exceptional service.
- Assisted customers upon greeting to create positive experiences.
- Developed strategic sales plans to align with corporate objectives.
- Analyzed market trends and competition to identify growth opportunities.
- Prepared and submitted timely sales and expense reports.
- Encouraged repeat business through relationship management with existing customers.
Education
Bachelor of Arts -
Delhi University
10-2010
Senior Secondry - Science
Kendariya Vidayalaya
Ghaziabad06-2010
High School Diploma -
Kendariya Vidayalaya
Ghazaibad05-2004
Skills
- Sales strategy and management
- Market analysis and pricing
- Vendor negotiation and relations
- Customer service excellence
- Team building and training
Languages
English
First Language
Hindi
Beginner
A1
Timeline
Manager Sales & Operations
Zabin India - Part of Trimco Group
07.2010 - Current
Team Leader
One Stop Packaging
12.2008 - 07.2010
Sales Executive
Shore To Shore MIS Pvt Limited
10.2006 - 11.2008
Bachelor of Arts -
Delhi University
Senior Secondry - Science
Kendariya Vidayalaya
High School Diploma -
Kendariya Vidayalaya
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