Pradeep Sakthisekaran

Handled supplier and client inquiries, resolving issues related to product setup and ongoing data management.

• Maintained data accuracy and consistency of product details across multiple platforms.
• Led weekly cross-functional business review meetings to align on performance metrics, address escalations through root cause analysis (RCA), and prioritize strategic initiatives.
• Assessed support trends and identified recurring challenges and inefficiencies, delivering data-driven recommendations that led to process improvements.
• Built and nurtured strong stakeholder relationships by proactively tracking issues, ensuring timely resolutions, and contributing to roadmap planning to enhance supplier satisfaction and service quality.

Managed and monitored the company’s admin panel, ensuring the smooth operation of internal systems and data workflows.

Maintained and organized large volumes of student data, ensuring accurate and timely transfer of information between academic records, accounts, and operations.

Designed and implemented data bridges between multiple datasets, enabling cross-departmental reporting and better decision-making.

Ensured data integrity, security, and compliance, handling sensitive and confidential information with utmost responsibility.

Streamlined database processes and optimized storage systems, improving efficiency of data retrieval and reporting.

Collaborated with accounts, academics, and technical teams to standardize data practices across the organization.

Provided technical support and troubleshooting for internal systems, ensuring minimal downtime.
Contributed to the documentation and process improvement of system workflows, supporting scalability, and smoother operations.