Pradeep Singh
OTC Billing
Dehradun
Work Preference
Summary
Experienced OTC Billing & Finance Professional with 6+ years in order-to-cash and financial operations. Expert in billing, dispute management, and reporting. Strong in stakeholder management and cross-functional collaboration. Successfully implemented processes that enhanced productivity and streamlined workflows. Demonstrated leadership and problem-solving skills in challenging environments.
Overview
7
7
years of professional experience
1
1
Certification
3
3
Languages
Work History
Deputy Manager, Billing
Johnson Controls
10.2025 - Current
- Served as Spanish Language Specialist and Team Lead, ensuring seamless coordination between onshore and production teams.
- Supported team members by addressing queries, providing guidance, and delivering training sessions when required.
- Managed the end-to-end Order-to-Cash (OTC) billing cycle, including order entry, invoice generation, and timely submission.
- Resolved billing discrepancies and disputes by collaborating with cross-functional teams such as Sales, Operations, and Finance.
- Ensured adherence to SOX compliance and internal audit requirements, maintaining accuracy and control within OTC processes.
- Assisted during high-volume periods to ensure smooth workflow and timely delivery.
- Conducted regular process audits to ensure compliance with standard operating procedures and maintained high-quality scores.
- Prepared and presented weekly and monthly performance reports for senior management.
- Acted as the point of contact for onshore teams, effectively communicating process updates and cascading information to team members.
Senior Spanish Executive, Customer care, compliance, dispute
Ienergizer
02.2019 - 06.2023
- Handled client queries related to payment services entirely in Spanish, ensuring clear and accurate communication.
- Coordinated with cross-functional departments to streamline credit card collection services.
- Assisted clients effectively while adhering to AHT (Average Handling Time) guidelines.
- Resolved queries in compliance with U.S. banking regulations for credit card payments.
- Acted as a mentor to team members, supporting colleagues, other departments, and customers in resolving complex issues.
- Maintained Customer Satisfaction (CSAT) as a top priority by delivering prompt and reliable service.
Education
Bachelor in Commerce -
College
Bareilly, UP01.2011
undefined
Army School Higher Secondary School
Bareilly, UP01.2008
X - undefined
Army School Higher Secondary School
Bareilly, UP01.2006
Skills
Advance Excel, PowerPoint
Certification
Spanish Language C1 Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Interests
Football
Artificial Intelligence
Cricket
Articles on spritual
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Deputy Manager, Billing
Johnson Controls
10.2025 - Current
Senior Spanish Executive, Customer care, compliance, dispute
Ienergizer
02.2019 - 06.2023
undefined
Army School Higher Secondary School
X - undefined
Army School Higher Secondary School
Bachelor in Commerce -
College