Pradeep Verma

Dynamic Sr. Manager with a proven track record at Cremetech tailored food pvt ltd, excelling in sales management and process improvement. Adept at training teams and enhancing customer relationships, I leverage strong analytical skills to drive performance metrics and optimize workflows, ensuring operational excellence and client satisfaction. Strategic Senior Manager known for productivity and efficiency in task completion. Skilled in leadership, operational strategy, and financial management. Excel at communication, problem-solving, and adaptability to drive team success and achieve organizational goals.

• Promoted from CRM role due to strong leadership and performance in customer service operations.
• Lead cross-functional teams across departments (CRM, Sales, Admin) to improve service quality and process efficiency.
• Developed SOPs that reduced customer complaint resolution time by 40%.
• Oversaw daily operations, reporting directly to executive leadership.

Customer Relationship Manager
May 2021 – Oct 2024

• Managed a portfolio of clients, ensuring high satisfaction and retention rates.
• Handled escalations and coordinated with internal teams to deliver timely solutions.
• Trained new CRM staff and improved onboarding processes.
• Increased customer satisfaction scores by 70% over 3 years.

Strategic Thinking

• Ability to see the big picture and align team goals with organizational vision.
• Skilled in developing business strategies and long-term plans.

Leadership & Team Management

• Proven track record of building and managing high-performing teams.
• Strong in mentoring, delegation, conflict resolution, and performance reviews.

 Decision-Making & Problem-Solving

• Makes timely, data-driven decisions under pressure.
• Resolves complex operational or client issues with long-term solutions.

 Process Improvement

• Streamlines workflows to increase efficiency and reduce costs.
• Implements systems and policies that improve organizational performance.

Communication & Collaboration

• Excellent verbal and written communication with all levels of stakeholders.
• Fosters collaboration across departments to drive results.
• Results-Oriented
• Focused on achieving measurable outcomes and exceeding targets.

 Adaptability & Change Management

• Leads teams through change (tech adoption, restructuring, new strategies).
• Embraces innovation and encourages continuous improvement.

Overcommitting-: 

Learned to set boundaries to improve focus and delivery.

Perfectionism-:

Shifted focus from perfection to efficiency and impact.

Hands-on Management-:

Transitioned from doing to leading through mentoring and delegation.

Tech Hesitation-:

Proactively trained on new tools to adapt faster to digital workflows.