PRADEEP KUMAR BEHERA
BHUBANESWAR
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Thorough Junior Manager with excellent talents in providing support to assigned projects. Excellent oral and written communication skills with a willingness to learn and achieve goals
Overview
8
8
years of professional experience
Work History
Jr. Manager
ESSAE DIGITRONICS PVT LTD
KOLKATA
12.2019 - Current
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed all incoming requests from customers or vendors for accuracy.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
Chiller Operator
VOLTAS
BHUBANESWAR
07.2017 - 12.2019
- Provided technical assistance to other personnel regarding operation of chillers.
- Tracked and logged product temperatures, freezing times, transfers and expiration dates.
- Diagnosed problems with chillers using diagnostic tools such as multimeters and thermometers.
Education
Bachelor of Technology -
SATYA SAI ENGINEERING COLLAGE
BALASORE05-2017
Skills
- Equipment maintenance
- Contract negotiation
- Diagnostic troubleshooting
- Customer service
- Technical assistance
- Inventory management
- Time management
Timeline
Jr. Manager
ESSAE DIGITRONICS PVT LTD
12.2019 - Current
Chiller Operator
VOLTAS
07.2017 - 12.2019
Bachelor of Technology -
SATYA SAI ENGINEERING COLLAGE
Similar Profiles
Deepak SoniDeepak Soni
Territory Manager - Sales and Service at Essae Digitronics Pvt LtdTerritory Manager - Sales and Service at Essae Digitronics Pvt Ltd
Nikhil GundNikhil Gund
Territory Sales Manager at Essae Teraoka Pvt. Ltd.Territory Sales Manager at Essae Teraoka Pvt. Ltd.
Krishna GKrishna G
Service Engineer at Essae Teraoka Pvt ltdService Engineer at Essae Teraoka Pvt ltd