Pradeepkumar Kiri Ramamoorthy
Bangalore
Summary
Dynamic IT professional with 19 years of experience M365 environments and enhancing user adoption. Expertise in Microsoft Teams, SharePoint Online, Exchange Online, and Azure AD. Skilled in translating business requirements into technical solutions while delivering impactful results through strategic planning and project management.
Overview
1
1
Certification
20
20
years of professional experience
Work History
M365 Consultant
HCL Tech
Bangalore
03.2021 - Current
- Managed and optimized M365 environments, including Exchange Online, Microsoft Teams, and SharePoint Online, ensuring high availability and performance in GSK M365 Tenant
- Achieved a 15% cost savings by strategically implementing M365 features and optimizing licensing, while adhering to strict regulatory compliance requirements.
- Established and maintained governance frameworks for M365, aligning technology strategy with organizational priorities and enhancing data security and compliance.
- Streamlined M365 administration by automating routine tasks using Power Automate, resulting in a 20% reduction in administrative overhead.
- Led the planning and execution of a company-wide Microsoft Teams upgrade, ensuring minimal disruption to users and maximizing adoption of new features.
- Resolved complex technical issues on M365 platforms, collaborating with cross-functional teams to identify root causes and implement effective solutions.
- Identified opportunities for value-added M365 implementations across various teams, coordinating efforts to ensure seamless integration and user adoption.
- Provided proactive recommendations for cost savings and technical improvements, contributing to a more efficient and effective M365 environment.
- Participated in governance calls, delivering executive summaries to keep stakeholders informed of M365 performance and initiatives.
- Actively participated in major incident calls, providing timely and accurate status updates to customers.
- Developed and implemented Power Platform solutions, including Power Apps and Power Automate flows, streamlining processes and decreasing incident rates.
- Contributed to the planning and implementation of a Microsoft Copilot pilot project, driving early adoption and gathering valuable user feedback.
- Managed M365 governance and provided Steerco data to customers, ensuring transparency and accountability.
- Validated vulnerability management processes, ensuring the security of the M365 environment.
- Implemented customer strategies to achieve operational excellence, leveraging M365 technologies to improve efficiency and productivity.
- Devised a strategic user adoption plan for Microsoft Copilot, accelerating user acceptance and utilization across the organization.
- Managing enterprise Copilot deployments, agent governance, security controls,
rollout planning, and user support - Planned and implemented RPA bot automation in the ServiceNow self-service catalog, streamlining processes and improving user experience.
- Optimized Microsoft 365 license management and Azure infrastructure costs, achieving a 40% reduction in Office 365 licensing costs and a 30% reduction in Azure infrastructure costs.
- Monitored and maintained the health, performance, and security of Azure AD infrastructure, troubleshooting and resolving issues promptly.
- Configured and managed Azure AD features such as conditional access policies, single sign-on (SSO), multi-factor authentication (MFA), and Azure AD Identity Protection.
Technology Lead
Atos Global IT Services Pvt Ltd
Bangalore
01.2017 - 03.2021
- Led the upgrade of Winshuttle to version 11.2.1, improving functionality and performance.
- Configured Winshuttle services and LMS services, ensuring seamless integration and optimal performance.
- Administered Winshuttle workflowadmin, managing configurations and ensuring proper functionality.
- Administered Winshuttle workflow admin, managing configurations and ensuring proper functionality.
- Expanded search index to 6 indexes, enhancing search performance and scalability.
- Migrated indexes to new 3 TB storage volume with zero downtime, ensuring continuous data availability.
- Responsible for capacity planning, ensuring adequate resources to meet current and future demands.
- Planned capacity to meet current and future demands.
- Managed team and addressed escalations, facilitating timely issue resolution and maintaining customer satisfaction.
Senior Consultant- Sharepoint Online Administrator
Tech Mahindra Americas
Bangalore
10.2013 - 11.2016
- Led technical support efforts in SharePoint Online environment, enhancing user experience and system reliability.
- Administered SharePoint Online sites in O365 platform, optimizing configurations to align with organizational needs.
- Utilized SharePoint Online Management PowerShell for administrative tasks and automation.
- Developed and implemented an automated site creation process using SharePoint Online Management PowerShell and SharePoint Server 2013 Client SDK.
- Oversaw SharePoint Online administration, including tenant management, to uphold governance standards and security protocols.
- Managed cloud user accounts and permissions.
- Provided technical support leadership in a SharePoint Online environment.
- Contributed to the O365 hybrid strategy, ensuring seamless integration between on-premises and cloud environments.
Sr. Platform Analysts
Infosys Technologies
Bangalore
01.2007 - 09.2013
- Provided L3 support for SharePoint IIS, FAST, and DMS platforms, resolving complex technical issues.
- Managed production outages, ensuring timely resolution and minimizing disruptions.
- Planned and executed Windows patch activities, SharePoint cumulative updates, quarterly maintenance activities, password change activities, and data migrations.
- Managed SharePoint permissions and reported on usage and activity trends to ensure compliance and security.
- Analyzed SharePoint content and storage, monitoring SharePoint trends (e.g., site usage and growth, disk space usage and growth), setting up alerts, and enforcing policies.
- Collaborated with the Hitachi vendor to optimize file growth in Network Attached Storage.
- Reviewed infrastructure setup, developed best practices, and created operational guidelines to enhance system reliability.
Education
Master of Computer Application -
Alagappa University
Karaikudi06-2005
B.Sc. - undefined
Thiagarajar College
Madurai06-2001
HSC - undefined
Sourashtra Boys Higher Secondary School
Madurai05-1998
SSLC - undefined
Sourashtra Boys Higher Secondary School
Madurai05-1996
Skills
- Microsoft 365 Administration
- SharePoint Online
- Exchange Online
- Teams
- Power Apps, Power Query, Power Automate, Power flow
- Copilot
- Claude
- Technical Troubleshooting
- Cloud Computing
- Project Management
- Program Management
- Strategic Planning
Work History
- HCL Tech, Consultant- Mar-2021 to till Date
- ATOS Global Tech Solutions., Jan-2017 to Mar-2021
- TechMahindra Limited., Sep-2023- Nov-2016
- Infosys Tech., Jan-2007 to Sep-2023
Certification
- Project Management Professional (PMP) - Demonstrated expertise in project management methodologies and best practices.
- Managing Microsoft Teams - Validates proficiency in administering and managing Microsoft Teams environments.
- ITIL V3 Foundation - Confirms understanding of IT service management principles.
- Microsoft Office SharePoint Server 2010, Configuring - Certified in configuring and managing SharePoint Server 2010.
- Windows SharePoint Services 3.0, Configuring - Certified in configuring Windows SharePoint Services 3.0.
- Microsoft SQL Server 2005 - Implementation and Maintenance - Certified in implementing and maintaining Microsoft SQL Server 2005.
Awards
- Too Good Award, RNR Award , HCL Tech
- RnR Award, HCL Tech
- Service Excellence Award, HCL Tech
- Accolade Champagne, ATOS
- Contractor Excellence Award, Tech Mahindra
- Pat on Back Award, Tech Mahindra
- Certificate of Excellence Award, Infosys Tech
Personal Information
- Father Name: Ramamoorthy KK
- DOB: 18-June-1981
- Marital Status: Married
- Passport Number: ZA230618
- United States of America Work Permit: HIB Visa, Current Status: Approved and SSN Available
Timeline
M365 Consultant
HCL Tech
03.2021 - Current
Technology Lead
Atos Global IT Services Pvt Ltd
01.2017 - 03.2021
Senior Consultant- Sharepoint Online Administrator
Tech Mahindra Americas
10.2013 - 11.2016
Sr. Platform Analysts
Infosys Technologies
01.2007 - 09.2013
SSLC - undefined
Sourashtra Boys Higher Secondary School
HSC - undefined
Sourashtra Boys Higher Secondary School
B.Sc. - undefined
Thiagarajar College
Master of Computer Application -
Alagappa University