PRADEEP S
Summary
Flexible Technical Support Engineer with [2] years of experience helping clients maintain smooth operations. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.
Overview
2
2
years of professional experience
Work History
Technical Support Engineer
Associate Engineers
03.2022 - Current
- An experienced IT software professional in Production support for about 2 years with hands on knowledge in Oracle 11g, SQL & Unix with a Service based (Banking) organization.
- Worked in database writing SQL queries for using joins, set operations, sub-queries, functions used DML for manipulating user information.
- Skillful in utilizing Unix commands like awk, grep, sed, vi, find, top, etc
- Basic understanding Unix shell scripts.
Education
Bachelor's of Engineering - Electrical, Electronics And Communications Engineering
Arasu Engineering College
Kumbakonam, India08.2017
HSC - Computer Science
Raj Matric.HR.SEC.School
Mayiladuthurai, India06.2015
Skills
- Configuring into Unix server with using PuTTY configuration tool
- Database task with Oracle SQL Developer tools
- MySQL
- Customer Needs Assessment
Cooking
I am passionate about cooking and creating new and exciting dishes.I have a desire to work with people and help them enjoy their dining experience
Timeline
Technical Support Engineer
Associate Engineers
03.2022 - Current
Bachelor's of Engineering - Electrical, Electronics And Communications Engineering
Arasu Engineering College
HSC - Computer Science
Raj Matric.HR.SEC.School
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