Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Disclaimer
Timeline
Generic

Pradeepsingh Rajput

Bangalore

Summary

To perceive a career in a renowned firm with dedicated efforts and to associate myself with an organization that gives me a chance to update my knowledge.

Overview

1
1
Certification

Work History

Technical Advisor

Concentrix
Bengaluru, KA
  • Working on Customer Relationship Management tool SAP
  • Providing Technical support via Call, Chat, Mail and Remote to End user
  • Handling desktop, laptop, AIO systems, which include installing and re-installing Operating Systems (windows 10)
  • Handling Networking issues like Routers, Switches, Access points
  • Preparing service request reports from CRM and sending to Team leader
  • Follow up service requests on regular basis and providing resolution on first time only.
  • Maintaining Escalation tracker and follow it on regular basis
  • Investigating and diagnosing incidents and researching solutions.
  • Managing service requests to make sure that they are not SLA breached.

System Engineer

Wipro
Bengaluru, KA
  • Handling Service Now Incidents and providing resolution as per incident query
  • Handling escalated incidents or high critical tickets.
  • Preparing Incident reports and giving Daily updates to management .
  • Customer management & Vendor Management
  • Diagnose issues and resolve problems, identify incident patterns and drive for problem resolution.
  • Providing resolution for Networking issues like LAN, Router and Access points issues and Configuring IP Addresses.
  • Analyzing Risk/Impact and Participating in Major Changes
  • Configuring user profiles like RSA Tokens, UEM Access, User account related Access.
  • Asset inventory Management & IMAC Process
  • Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner
  • Handling Technical issues within organization via Call, Chat, Mail and remote support
  • Handling Hardware or software issues within Organization, 100% adherence to timeliness as per priority of each issue, to manage client expectations and ensure zero escalations.
  • Configuring RSA Tokens for WFH users and configuring Other applications of organizational supported.

Education

Graduation - B.E(Computer Science)

Bangalore Institute of Technology College.
Bengaluru, KA

Diploma - Computer Science

Bapuji Polytechnic Shabnur College

S.S.L.C -

Board of Secondary Education, S.V.S High School

Skills

  • Ready to take responsibility
  • Quick Learner and Good Interpersonal Skills
  • Networking(OSI layers, TCP/IP,IP address, LAN,WAN,MAN)
  • Switches, Router, Access points
  • Configure LAN cable crimping RJ-45 cable , color coding of LAN
  • Configuring IP address to system class A, class B , class C, Class D, Class E
  • OSI Layers, TCP/IP protocols
  • Server( DNS, DHCP, ADDS)
  • Configure DNS and DHCP in windows server operating systems
  • Configure ADDS policy
  • Assembling and Disassembling of pc
  • Installation of Operating Systems, Windows-XP, Windows-7,Windows-10
  • MS office(Outlook, word, excel, power point)

Certification

MNA(Master in Networking Administration) in Jetking, Shivaji nagar Bangalore


MD100 & MD101 By Microsoft.

Languages

Kannada,Hindi and English

Personal Information

  • Father's Name: Ratan singh
  • Date of Birth: 07/25/94
  • Nationality: Indian
  • Marital Status: Maried
  • Religion: Hindu

Disclaimer

I here by declare that the above information is correct and true to the best of my knowledge and belief.

Timeline

Technical Advisor

Concentrix

System Engineer

Wipro

Graduation - B.E(Computer Science)

Bangalore Institute of Technology College.

Diploma - Computer Science

Bapuji Polytechnic Shabnur College

S.S.L.C -

Board of Secondary Education, S.V.S High School

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Pradeepsingh Rajput