Pradeepsingh Rajput
Bangalore
Summary
To perceive a career in a renowned firm with dedicated efforts and to associate myself with an organization that gives me a chance to update my knowledge.
Overview
1
1
Certification
Work History
Technical Advisor
Concentrix
Bengaluru, KA
- Working on Customer Relationship Management tool SAP
- Providing Technical support via Call, Chat, Mail and Remote to End user
- Handling desktop, laptop, AIO systems, which include installing and re-installing Operating Systems (windows 10)
- Handling Networking issues like Routers, Switches, Access points
- Preparing service request reports from CRM and sending to Team leader
- Follow up service requests on regular basis and providing resolution on first time only.
- Maintaining Escalation tracker and follow it on regular basis
- Investigating and diagnosing incidents and researching solutions.
- Managing service requests to make sure that they are not SLA breached.
System Engineer
Wipro
Bengaluru, KA
- Handling Service Now Incidents and providing resolution as per incident query
- Handling escalated incidents or high critical tickets.
- Preparing Incident reports and giving Daily updates to management .
- Customer management & Vendor Management
- Diagnose issues and resolve problems, identify incident patterns and drive for problem resolution.
- Providing resolution for Networking issues like LAN, Router and Access points issues and Configuring IP Addresses.
- Analyzing Risk/Impact and Participating in Major Changes
- Configuring user profiles like RSA Tokens, UEM Access, User account related Access.
- Asset inventory Management & IMAC Process
- Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Handling Technical issues within organization via Call, Chat, Mail and remote support
- Handling Hardware or software issues within Organization, 100% adherence to timeliness as per priority of each issue, to manage client expectations and ensure zero escalations.
- Configuring RSA Tokens for WFH users and configuring Other applications of organizational supported.
Education
Graduation - B.E(Computer Science)
Bangalore Institute of Technology College.
Bengaluru, KADiploma - Computer Science
Bapuji Polytechnic Shabnur College
S.S.L.C -
Board of Secondary Education, S.V.S High School
Skills
- Ready to take responsibility
- Quick Learner and Good Interpersonal Skills
- Networking(OSI layers, TCP/IP,IP address, LAN,WAN,MAN)
- Switches, Router, Access points
- Configure LAN cable crimping RJ-45 cable , color coding of LAN
- Configuring IP address to system class A, class B , class C, Class D, Class E
- OSI Layers, TCP/IP protocols
- Server( DNS, DHCP, ADDS)
- Configure DNS and DHCP in windows server operating systems
- Configure ADDS policy
- Assembling and Disassembling of pc
- Installation of Operating Systems, Windows-XP, Windows-7,Windows-10
- MS office(Outlook, word, excel, power point)
Certification
MNA(Master in Networking Administration) in Jetking, Shivaji nagar Bangalore
MD100 & MD101 By Microsoft.
Languages
Kannada,Hindi and English
Personal Information
- Father's Name: Ratan singh
- Date of Birth: 07/25/94
- Nationality: Indian
- Marital Status: Maried
- Religion: Hindu
Disclaimer
I here by declare that the above information is correct and true to the best of my knowledge and belief.
Timeline
Technical Advisor
Concentrix
System Engineer
Wipro
Graduation - B.E(Computer Science)
Bangalore Institute of Technology College.
Diploma - Computer Science
Bapuji Polytechnic Shabnur College
S.S.L.C -
Board of Secondary Education, S.V.S High School