Summary
Overview
Work History
Education
Skills
Organizational Experience
Projects
Accomplishments
Soft Skills
Declaration:
Timeline
PRADEESH M

PRADEESH M

Senior Application Support Analyst
A 205 , Mantri Synergy , Padur - Chennai

Summary

Solution oriented Technical Lead with over 9.5 years of hands-on experience in supporting and optimizing critical deployments with deeper knowledge on servers, network, storage, scheduling and deployment tools. Extensive experience in basic of Hadoop, SQL, Job trail monitoring, data analysis and shell scripting and having good knowledge in tuning of jobs in UNIX using JIL and shell scripting. Skilled in working under pressure and adapting to new situations and challenges. Organized team player with good leadership quality to communicate effectively and efficiently.

Overview

10
10
years of professional experience
3
3
Languages

Work History

Technical Lead - Application Support -L3

Cognizant Technology Solutions Pvt Ltd
12.2022 - Current
  • Maintained application systems that have completed the development stage and are running in the daily operations of the customer.
  • Development and maintain application and technical support documents.
  • Involved in maintaining the applications compliance to SOX audit for internal and external auditors of customer.
  • Participate in application releases from development,testing and deployment into Production.
  • Responsible for planning and execution of enhancements, proactive involvement in performing impact analysis to find out systems/programs that could potentially be affected by proposed change(s), coding, testing and implementation activities.
  • Active participation in Change implementation and involved in PIV after Implementation. Sending out Business communications to all relevant stakeholders and business users during application outage/SLA Breach with root cause and actions taken within response time.
  • Proactive Involvement in problem management, by analyzing Problem tickets and provided solution/fix for repetitive issues.
  • Involved in analysis of stored procedures which were used to generate business reports for various client specific requirements
  • Performs start of day checks , continuous monitoring to avoid application downtime and in case of any scheduled/ system downtime managed to apply the preventive measures to re-run the application within the response time, thereby avoiding major impact to dependent applications.
  • Participated in various Disaster Recovery exercises and Lead end to end deployment activities.
  • Responsible for job creation, enhancing the job usage to incorporate necessary changes in different job schedulers as part of business requirements.
  • Played a key role in inter/infra team communications to discuss and resolve high priority incidents within response time.
  • Responsible for managing SLA Tracker and tableau for all applications supported.
  • Acts as SME to senior to senior stake holders and to other team members.
  • Creation of support schedule roster for offshore team.

Associate - Projects, Application Support-L3

Cognizant Technology Solutions Private Ltd
10.2016 - 11.2022
  • Perform day-to-day operations,administration and maintenance activities in support of the applications.
  • Resolve the issues caused by pre-defined thresholds and react (fix/escalate/inform).
  • Participate in production problem analysis - provide specific, relevant production information to assist in troubleshooting the problem.
  • Prepare and present delivery highlight to higher stake holders in every month.
  • Completion of audit related works of supporting applications and effort tracking of team.
  • Develop and maintaining of technical support documentation.
  • Ensuring storage and archiving procedures are in place and functioning properly.
  • Participate in application recovery in the event of a disaster.
  • Conduct incident analysis and participate in stability meetings with business and stakeholders.
  • Being part of the BCP Core Team member, handled BCP activities when the primary location was disrupted by maintenance or other factors.
  • Provide training to newly joining team members.
  • Creation of shift roster for the offshore team.

Programmer Analyst

Cognizant Technology Solutions Private Ltd
05.2015 - 09.2016
  • Application support through various schedulers and sending status reports/business communication to SME and customers.
  • Experience on production support using UNIX, Autosys and SQL server.
  • Being part of the BCP Core Team member, handled BCP activities when the primary location was disrupted by maintenance or other factors.
  • Worked on simple predefined SQL queries to manipulate data.
  • Resolving user raised incidents and active participation in weekend planned activities like handling changes, tasks and outages.

Programmer Analyst Trainee

Cognizant Technology Solutions Private Ltd
05.2014 - 04.2015
  • Completed training in Advanced Java applications.
  • Done POC works on docxto pdfconversions using various APIs like docx4j and JODconverter.
  • Done POC works on how to use restful call services.

Education

Bachelor of Technology - Electrical, Electronics And Communications Engineering

College of Engineering Adoor, Adoor, Kerala
04.2001 -

Higher Secondary Education -

MGM Residential Public School, Kottarakara, Kerala
04.2001 -

Secondary Education -

MGM Residential Public School, Kottarakara, Kerala
04.2001 -

Skills

    Application Support

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Organizational Experience

  • Spearheading a team of 10+ resources that delivers web application maintenance, Enhancements & bug fixes, server maintenance and batch monitoring in banking domains.
  • Building, training & mentoring high-performing teams for consistent delivery of strategic software projects.
  • Successfully led multiple teams and achieved on time delivery; consistently been rated as a high-performance professional.
  • Analyzing & mapping existing business processes to desired levels (GAP Analysis) and suggesting appropriate business solutions to achieve higher levels of efficiency & effectiveness.
  • Preparing documents for proposal along with client interaction.
  • Developing project baselines; monitoring & controlling projects with respect to cost, resource deployment, time overruns and quality compliance to ensure satisfactory execution/delivery of the same.
  • Defining project team roles and responsibilities, thereby providing support for its successful completion.
  • Implementing standards and best practices across the entire project life cycle for enhancing the alignment of solution with business & regulatory requirements.

Highlights:

  • Secured new projects through delivering ahead of deadlines.
  • Successfully handled stringent SLA and resource availability challenges during the execution of projects.
  • Managed release of a Batch application within an extremely short timeline.
  • Scoped and delivered several releases of banking products, including the pilot customer release.
  • Mentored and coached the project team on areas such as goal setting and achieving through disciplined approach, planned and integrated the work of multiple teams on a project; provided input on team performance and reward.

Projects

Project 1:


Project Title: Royal Bank of Canada

Client Name: Capital Markets

Duration: May’15 – Present

Team Size: 10

Technologies Used: HIVE, HADOOP, MSSQL, Shell scripting, Splunk, Oracle, Java and Autosys

Role: Senior Application Support Analyst – L3


 The project is  for a multinational bank. The market risk assessment program is motivated by several regulatory and internal audit findings that address the need to consistently identify high risk customer and the consistent reporting of the same. The application enables the organization to report on all high-risk customers across the enterprise. There are three zones in which we perform ingestion of the data from different sources through proprietary application and extracts them as per the client requirement. Thereafter, we perform various transformation till it reaches the OLAP server. The zones have HBASE tables- which are dimension tables. We integrate data generated by the bank from various sources to perform risk rating of the customer and send the data in the end to an OLAP server maintained by an in-home application.


RESPONSIBILITIES: -


  • Data validation on file level and data level using shell scripting, apache spark.
  • Created coordinators and AutoSys workflow to schedule the extraction.
  • Extract data from various data sources into Hadoop and RDMS.
  • Configuring jobs which would extracts files in timely manner to run our batch to generated upstream reports for business correctly.
  • Maintain the storage of our servers in frequent interval of time to make sure there is no overflow of data leading to data congestion.
  • Performance tuning of the servers and batch processing for smooth end to end delivery.
  • Performing testing of various processing post implementation from QA to PROD.
  • Check for failures in the jobs scheduled for different runs and do trouble shooting to ensure for permanent fix of the issue.
  • Perform validation of the business report which are used for risk assessment being send by users for any mishap and track down the root cause of the issue and put in a permanent fix to it.
  • Involved in maintaining the applications compliance to SOX audit for internal and external auditors of customer.
  • Process large volume of data on regular basis and perform ETL on the data using SQL, HIVE, and spark.



Project 2:


Project Title: Royal Bank of Canada

Client Name: Capital Markets

Duration: May’14 – May'15

Team Size: 7

Technologies Used: Java, Apache Maven, RESTful api etc

Role: Programmer Analyst Trainee

This project deals with conversion of html file to word document file by appending a barcode in the footer and finally send an email to customer. Similarly , it adds the barcode at the footer of word document and that can send through fax. Application is used to receive the email/fax and can scan the attached barcode. Also the application will communicate with the main application workflow through RESTful services.


RESPONSIBILITIES:-


  • Done POC works on docx to pdf conversions using various APIs like docx4j and JODconverter
  • Done POC works on how to use restful call services.
  • Completion of training in Advanced Java applications.

Accomplishments

  • Won “Star Performer” award from delivery Lead for End-to-End ownership and successful completion of DR activity.
  • Won “Above and Beyond “award for end-to-end ownership and successful completion of Deployment activities.
  • Won “Cognizant Associate of the month” award as a lead at the BU level for team upliftment.

Soft Skills

  • Analytical
  • Action-Oriented
  • Logical
  • Detail-Oriented

Declaration:

I hereby declare that details mentioned above are true to the best of my knowledge and belief. 


Your's truly,

Pradeesh M

Timeline

Technical Lead - Application Support -L3 - Cognizant Technology Solutions Pvt Ltd
12.2022 - Current
Associate - Projects, Application Support-L3 - Cognizant Technology Solutions Private Ltd
10.2016 - 11.2022
Programmer Analyst - Cognizant Technology Solutions Private Ltd
05.2015 - 09.2016
Programmer Analyst Trainee - Cognizant Technology Solutions Private Ltd
05.2014 - 04.2015
College of Engineering Adoor - Bachelor of Technology, Electrical, Electronics And Communications Engineering
04.2001 -
MGM Residential Public School - Higher Secondary Education,
04.2001 -
MGM Residential Public School - Secondary Education,
04.2001 -
PRADEESH MSenior Application Support Analyst