Pradeesh Prakash
Bengaluru
Summary
Experienced PMO Lead with expertise in budgeting, forecasting, and strategic resource management at Tata Consultancy Services. Proven track record in establishing governance frameworks, and enhancing operational efficiency. Adept at team leadership and delivering detailed reports aligned with organizational goals. Skilled in financial analysis and contract management to drive project success.
Overview
17
17
years of professional experience
Work History
PMO Lead
Tata Consultancy Services
08.2011 - Current
- Managed TCS operations, overseeing finance management, and project expenses forecasting.
- Coordinated contract and scope management alongside people and budget oversight.
- Developed efficient project management processes and documentation standards.
- Collaborated with cross-functional teams to align project goals and timelines.
- Developed and maintained project documentation to ensure compliance and consistency.
- Facilitated regular status meetings to track project progress and address issues.
- Handled resource entry and exit processes, effort forecasting, and maintenance.
- Prepared and submitted client invoices while generating multiple Excel reports.
- Analyzed project performance data to identify process improvement opportunities.
- Facilitated regular reviews with stakeholders to assess performance against targets.
- Mentored junior team members on project management methodologies and tools.
- Generated ad hoc analysis as needed by senior management and other stakeholders.
- Developed and implemented PMO governance processes, policies and standards.
- Assisted in developing business cases for new initiatives or changes in existing projects.
- Maintained a repository of project documents including scope statements, change requests, status reports.
- Prepared weekly, monthly, quarterly reports highlighting key achievements, areas of concern and recommended actions.
- Analyzed data from multiple sources to identify trends and opportunities for improvement.
- Managed budgeting process for all projects in the portfolio.
- Coordinated resources across multiple departments to ensure successful delivery of projects.
- Facilitated operational checkpoint activities throughout lifecycle of projects.
- Established initial project budgets and regularly tracked actual costs to projected costs.
- Submitted budget estimates, progress reports and cost tracking reports.
Senior Technical Support Engineer
Future Focus Infotech
Bangalore
12.2010 - 08.2011
- Provided comprehensive Lotus Notes support for AACT tool at JPMorgan Chase Bank, ensuring effective application oversight.
- Handled access control and application upkeep in accordance with user specifications.
- Tracked and addressed user-generated tickets via Alacrity tool to maintain operational efficiency.
- Documented support interactions in ticketing system for future reference.
- Collaborated with cross-functional teams to improve customer experience.
- Escalated unresolved issues to senior engineers for advanced resolution.
Senior Customer Support Executive
Firstsource Private Limited
Bangalore
05.2009 - 12.2010
- Facilitated customer service for new holiday bookings by delivering information on flights, accommodations, transportation, and major attractions across multiple countries including USA, Caribbean, Africa, and Middle East.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
Customer Support Executive
247 Customer Private Limited
Bangalore
04.2008 - 05.2009
- Assisted Dish Network customers with satellite TV connection inquiries and technical issues.
- Resolved customer complaints efficiently to improve satisfaction levels.
- Recommended package upgrades and additional channels, increasing sales and enhancing service options.
- Documented customer interactions accurately in support system for future reference.
- Provided thorough product information and troubleshooting assistance via multiple communication channels.
Education
B.Tech - Information Technology
VLB Janaki Ammal College of Engineering And Technology
Coimbatore, Tamil Nadu11-2007
Diploma - Computer Science
VLB Janaki Ammal Polytechnic College
Coimbatore, Tamil Nadu04-2004
Skills
- Project management office
- Contract management
- Budgeting and forecasting
- Financial analysis
- Portfolio management
- PMO governance
- Resource management
- Cost management
- Revenue management
- Data analysis
- Team leadership
- Corporate audits
- MS Excel expertise
- Deadline driven
- Resource allocation
- Report preparation
- Effective communication
- Financial forecasting
- Cost reduction strategies
Total Work Experience
17 Years 2 Months
Languages
English
First Language
German
Elementary (A2)
A2
Timeline
PMO Lead
Tata Consultancy Services
08.2011 - Current
Senior Technical Support Engineer
Future Focus Infotech
12.2010 - 08.2011
Senior Customer Support Executive
Firstsource Private Limited
05.2009 - 12.2010
Customer Support Executive
247 Customer Private Limited
04.2008 - 05.2009
B.Tech - Information Technology
VLB Janaki Ammal College of Engineering And Technology
Diploma - Computer Science
VLB Janaki Ammal Polytechnic College
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