Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative
Pradip Kumar Bhattacharjee

Pradip Kumar Bhattacharjee

Knowledge Management
Bangalore

Summary

Practical and competent on content editing, social media and knowledge management with 8 years of experience providing accuracy in documentation review and approval. Detail-oriented professional with high-level proficiency to streamline communication.

Overview

8
8
years of professional experience
7
7
years of post-secondary education
2
2
Certifications

Work History

Documentation Analyst

Conduent India
Bangalore
04.2018 - Current
  • The work involves checking the content formatting, HTML coding and fixing the issues on client documents.
  • Updated training material, operation manuals and technical guides to coincide with current standards.
  • The work was earlier done with the help of Third Party Knowledge Management Tools of KForce and Knova but now we have our Indigenous Knowledge Management Tool for the work.

Media Monitoring Consultant

Genpact India, Tekshapers
Bangalore
02.2016 - 04.2018
  • I was assigned to Latin American Region and was responsible for filtering out Traditional Media Articles from the region as per the Client's requirement and translate the articles from regional language to English with the help of Google Translate and Bing Translator Tools.
  • Bucket news articles under different columns for Client in Microsoft Word Document and do Quality Check then had to send it to the client at the end of the day as a report on the specified Time Schedule
  • Passionate about learning and committed to continual improvement.
  • Weekly report on Twitter Sentiments about client was also done by me.
  • Resolved problems, improved operations and provided exceptional service.

Content Writer

e-Market Web Technologies Pvt. ltd
Bangalore
05.2015 - 01.2016
  • I was responsible for handling the content on the client website and content designing and look in coordination with the website designing team.
  • Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach. Completed thorough research into assigned topics.
  • Indigenous Content Management Tool was used for handling the work.

Education

Master of Science - Mass Communication

Bangalore University, Garden City College
09.2012 - 06.2016

B.A. - Journalism, English and Pyschology

Bangalore University
07.2009 - 06.2012

Skills

Factivaundefined

Certification

Certificate in IT from NIIT

Timeline

Documentation Analyst

Conduent India
04.2018 - Current

Media Monitoring Consultant

Genpact India, Tekshapers
02.2016 - 04.2018

Content Writer

e-Market Web Technologies Pvt. ltd
05.2015 - 01.2016

Master of Science - Mass Communication

Bangalore University, Garden City College
09.2012 - 06.2016

B.A. - Journalism, English and Pyschology

Bangalore University
07.2009 - 06.2012

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Pradip Kumar BhattacharjeeKnowledge Management