Pradip Kumar Bhattacharjee
Knowledge Management
Bangalore
Summary
Practical and competent on content editing, social media and knowledge management with 8 years of experience providing accuracy in documentation review and approval. Detail-oriented professional with high-level proficiency to streamline communication.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
Documentation Analyst
Conduent India
Bangalore
04.2018 - Current
- The work involves checking the content formatting, HTML coding and fixing the issues on client documents.
- Updated training material, operation manuals and technical guides to coincide with current standards.
- The work was earlier done with the help of Third Party Knowledge Management Tools of KForce and Knova but now we have our Indigenous Knowledge Management Tool for the work.
Media Monitoring Consultant
Genpact India, Tekshapers
Bangalore
02.2016 - 04.2018
- I was assigned to Latin American Region and was responsible for filtering out Traditional Media Articles from the region as per the Client's requirement and translate the articles from regional language to English with the help of Google Translate and Bing Translator Tools.
- Bucket news articles under different columns for Client in Microsoft Word Document and do Quality Check then had to send it to the client at the end of the day as a report on the specified Time Schedule
- Passionate about learning and committed to continual improvement.
- Weekly report on Twitter Sentiments about client was also done by me.
- Resolved problems, improved operations and provided exceptional service.
Content Writer
e-Market Web Technologies Pvt. ltd
Bangalore
05.2015 - 01.2016
- I was responsible for handling the content on the client website and content designing and look in coordination with the website designing team.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach. Completed thorough research into assigned topics.
- Indigenous Content Management Tool was used for handling the work.
Education
Master of Science - Mass Communication
Bangalore University, Garden City College
09.2012 - 06.2016
B.A. - Journalism, English and Pyschology
Bangalore University
07.2009 - 06.2012
Skills
FactivaElementary Knowledge of Radian 6, BrandwatchCritical MentionKForce & KnovaShare Point DesignerMS Excel and Google SheetsMS Word and Google DocsMS Powerpoint and Google SlidesMS Teams and Google MeetEssential SkillsEffective Client Handling (Directly Coordinating with Client)Team ManagementCoordination with 3rd Party (SMEs/vendors) as per requirementMeeting Targets and Deadlines
Project assistance
Databook preparation
Workflow coordination
Invoicing support
Digital file organization
Training and Development
Excellent Communication
Problem-Solving
Recordkeeping skills
Data logging
Certification
Certificate in IT from NIIT
Timeline
Documentation Analyst
Conduent India
04.2018 - Current
Media Monitoring Consultant
Genpact India, Tekshapers
02.2016 - 04.2018
Content Writer
e-Market Web Technologies Pvt. ltd
05.2015 - 01.2016
Master of Science - Mass Communication
Bangalore University, Garden City College
09.2012 - 06.2016
B.A. - Journalism, English and Pyschology
Bangalore University
07.2009 - 06.2012