Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic

Pradum Sharma

Abrol Nagar Pathankot

Summary

Dynamic Operations Executive with proven expertise at Kapa It Services in transportation management and logistics planning. Adept at optimizing shipping routes and enhancing service delivery, while effectively resolving issues in real time. Strong problem-solving abilities and a commitment to operational excellence drive successful outcomes in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Operations Executive

Kapa It Services
Pathankot
05.2021 - 06.2025
  • Managed daily operations to ensure efficient service delivery to clients.
  • Monitor container availability, terminal cutoffs, and free time to avoid storage/demurrage fees.
  • Coordinate with drivers, brokers, and customers to ensure timely pickups and deliveries.
  • Utilized transportation management systems to optimize shipping routes and costs.
  • Plan, schedule, and dispatch loads.
  • Handle appointment scheduling for port terminals and warehouses.
  • Troubleshoots any delays, port holds, or driver-related issues in real time.
  • Ensure all necessary documents are collected and submitted correctly.

Customer Care Executive

Geek Support
Pathankot
06.2020 - 04.2021
  • Provided technical support to customers via phone and chat channels.
  • Resolved customer inquiries efficiently and maintained service quality standards.
  • Documented customer interactions in the support ticket system accurately.
  • Assisted customers with inquiries regarding products and services.
  • Resolved customer complaints using effective communication skills.
  • Maintained accurate records of customer interactions and transactions.

Education

Bachelor of Computer Applications -

IEC University
Himachal Pradesh
08-2020

12th - Non-Med

St. Thomas Sen Sec School
Pathankot
05-2016

10th Class -

KLM International School
Pathankot
05-2014

Skills

  • Transportation management
  • Route optimization
  • Document management
  • Appointment scheduling
  • Operations coordination
  • Supply chain management
  • Technical support
  • Logistics planning
  • Problem solving
  • Team leadership
  • Operations management

Affiliations

  • Team Work
  • Responsibility
  • Initiative

Accomplishments

  • NCC Cadet has taken part in various activities like shooting, dancing
  • Best employee of the year
  • Overall Trophy in Volleyball

Languages

English
First Language
Hindi
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2

Timeline

Operations Executive

Kapa It Services
05.2021 - 06.2025

Customer Care Executive

Geek Support
06.2020 - 04.2021

Bachelor of Computer Applications -

IEC University

12th - Non-Med

St. Thomas Sen Sec School

10th Class -

KLM International School

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Pradum Sharma