Prafull Bhivgade
Bangalore
Summary
Senior Business Analyst with 9+ years of experience in Operational Excellence, data analysis, dashboard development and process optimization. Proficient in utilizing BI tools to transform complex data into compelling narratives that inform strategic decision-making. Results-oriented Operational Excellence professional consistently streamlining processes, enhancing efficiency and driving operational improvements. Skilled in project management, data analysis and stakeholder management. Passionate about leveraging technology to automate tasks and elevate operational performance. Demonstrated ability to collaborate effectively with cross-functional teams, ensuring successful project delivery and driving positive business outcomes.
Overview
10
10
years of professional experience
Work History
Senior Business Analyst
VMware Software India Private Limited
01.2020 - 06.2024
- Worked in Business Operations Team having expertise in Operational Excellence, analytics, business intelligence, process improvement, automation and complex project management.
- Successfully implemented process improvements within the operations team, leveraging data analysis and automation techniques to achieve 10% efficiency increase with15% cost reduction.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Analyzed user behavior data to identify trends and growth opportunities, leveraging KPIs (ROI, Success Rate) to uncover key business opportunities and drive strategic decision-making.
- Leveraged Tableau to develop interactive dashboards and perform in-depth analysis (MTD, QTD, YTD, YoY, QoQ) for the operations team and providing key insights.
- Applied business intelligence and analytical skills to solve complex business problems, resulting in a 25% increase in revenue, 39% cost reduction and 10% improvement in customer satisfaction.
- Proactively managed project risks, issues, and dependencies, ensuring successful project delivery on time and within budget.
- Skilled in gathering, analyzing, and translating user requirements into clear, actionable specification.
Software Engineer
ILabz Technologies
10.2018 - 06.2019
- Optimized SQL queries to improve performance by 10%
- Led cross-functional discussions to facilitate smooth project execution, fostering effective communication and guiding development sprints.
- Analyzed proposed technical solutions based on customer requirements.
- Created proofs of concept for innovative new solutions.
Quality Analyst
Xerox Technology Services India LLP
01.2014 - 06.2018
- Delivered a cost-saving initiative that streamlined operations and reduced annual expenditure by 5%
- Developed dashboards using Power BI, DAX and Measures to track key performance indicators (KPIs) across all departments, enabling data-driven decision-making.
- Achieved 20%manual hour savings for 50 users by creating a tool to automate the calculation and generation of textual results using Advanced Excel Macros.
- Developed and delivered customer-centric training programs for internal teams, ensuring a seamless and consistent customer experience across departments.
- Demonstrated self-sufficiency in a fast-paced environment and took ownership of projects from conception to completion.
- Using Lean Six sigma green belt training (Pareto principle) - Identified Bottlenecks, During the Define and Measure phases of DMAIC, used data analysis to pinpoint the 20% of process steps that were causing 80% of the errors or other issues.
- Used Advance Excel and Excel Macros/VBA to automate reports, created Macro based tool to improve Support teams productivity.
- Used Lean Six sigma (DMAIC framework) to identify issues, collect data, analyze root causes, implement solutions, and monitor their effectiveness for process improvement.
Education
Bachelor of Engineering -
Swami Ramanand Teerth Marathwada University
Nanded, India08.2011
Skills
Technical Skills: Tableau, Advanced Excel, VBA macros, SQL, KPI metrics Reporting and Analytics
Business Skills: Operations Analysis, Business Process Mapping, Forecasting and planning, Requirements Gathering, Agile Methodology,Project Management, Problem-Solving
Certifications: Certified Tableau Desktop Specialist, Hackerank SQL Advanced, Power BI Data Analyst certificate DA-100
Soft Skills: Communication (written & verbal), Collaboration, User Support & Training, Process Improvement and Optimization
Accomplishments
- Received the "At Our Best" award for driving complex projects within the RPA Business Operations team at VMware.
- Received "On The Spot" award from Business Stakeholder for resolving the business-critical issue on time, by proactively handling project risks and effectively communicating the insights to senior leaderships.
Timeline
Senior Business Analyst
VMware Software India Private Limited
01.2020 - 06.2024
Software Engineer
ILabz Technologies
10.2018 - 06.2019
Quality Analyst
Xerox Technology Services India LLP
01.2014 - 06.2018
Bachelor of Engineering -
Swami Ramanand Teerth Marathwada University
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