Prafull Pandey

Training And Resolution Specialist

Lucknow

Summary

Proactive, friendly customer service specialist turned resolution Specialist and Training analyst dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking other roles where I can utilize my education and experience to add immediate value to an organization. Aug. 2018 – Present Noida, Uttar Pradesh Resolution Specialist, Amazon Development Center Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

Overview

years of professional experience

Work History

Trainer and Resolution Specialist

Amazon India

Noida

08.2018 - Current

Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
Monitored participant workflow and behaviors throughout training process.
Scheduled and taught in class and online courses to increase learning opportunities.
Mentored new hires, resulting in stronger staff development and increased productivity.
Educated clients on proper use of products and systems.
Analyzed team performance and identified opportunities for additional training.

Education

Bachelor - Engineering and Technology: Electrical and Electronics

SRM Institute

Solver Customer Service Project Management - undefined

Skills

Six Sigma Yellow Belt Certified

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Accomplishments

6 Months Experience (Away Team Assignment) in setup and development of a Amazon Associated 3rd party Site (MAJOREL INDIA) in Gurgaon (Haryana)
Supervised team of 50 staff members.
Collaborated with Amazon Vendor Management Team in the development of a successful Site setup of 200+ employees.
Achieved Customer Obsession Award (COA) through effectively helping with Amazon Business Team.
Part of the First Established BUSINESS Support team in Amazon India
Scored 90+ Grades in 2 Subjects at SSC Level
Scored 90+ Grades in English and Chemistry at HSC Level.

Timeline