Prafull Pandey
Noida
Summary
Dynamic Business Specialist and Team Development and Quality Manager with a proven track record. Insightful Training Manager known for high productivity and efficient task completion. Possess specialized skills in data analysis, process improvement, and project management. Excel in critical thinking, communication, and problem-solving to deliver effective solutions. Committed to leveraging these abilities for success in challenging business environments. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Overview
7
7
years of professional experience
Work History
Business Specialist and Quality Development
ItDose Infosystems Pvt Ltd
Noida
04.2024 - 04.2025
- Specialized Healthcare Solution provider for hospitals, laboratory, radiology and clinics. Launched many solutions to meet day to day needs for many healthcare facilities across 11 Countries including India.
- Performed daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
- Created or reviewed technical design documentation to drive accuracy of reporting solutions.
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
- Created informative, actionable, and repeatable reporting that highlighted relevant business trends and opportunities for improvement.
- Collected, tracked and evaluated current business and market trend data.
- Analyzed company's expenditures and developed financial models.
- Prepared and presented reports to executive teams, highlighting key findings and recommendations.
Amazon Business and Quality Specialist
Amazon
Noida
06.2023 - 03.2024
- Working as an Specialist for Amazon Business Global CS, quality and sales team looking after US marketplace while assisting VP, Sales, Legal escalations.
- Assisting PR team in handling legal and sales escalations while maintaining good overall TTR (Time to resolve)
- Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.
- Designed onboarding process for new personnel, expediting full operational competency through standardized curricula.
- Maintained smooth back-office functions to promote efficient business operations.
- Supported special financial and business projects with administrative assistance.
- Developed monthly reports.
- Recommended changes in design or testing protocols based on findings from inspections or tests.
- Updated and maintained the Quality Management System documentation to reflect current practices and regulatory changes.
Trainer and Quality Resolution Specialist
Amazon India
Noida
08.2018 - 06.2023
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Monitored participant workflow and behaviors throughout training process.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Educated clients on proper use of products and systems.
- Analyzed team performance and identified opportunities for additional training.
Education
Bachelor - Engineering and Technology: Electrical and Electronics
SRM Institute
Lucknow, Uttar PradeshSolver Customer Service Project Management -
Skills
- Six Sigma Yellow Belt Certified
- Certified with AI and Automation in MS Excel
- Working on my Tableau Certification
- Problem identification and resolution
- Team Management
- Onboarding training
- Effective communication
Accomplishments
- 6 Months Experience (Away Team Assignment) in setup and development of a Amazon Associated 3rd party Site (MAJOREL INDIA) in Gurgaon (Haryana)
- Supervised team of 50 staff members.
- Worked with Amazon US logistics and fulfillment teams for delivery of bulk items while managing the stock and delivery timelines.
- Collaborated with Amazon Vendor Management Team in the development of a successful Site setup of 200+ employees.
- Achieved Customer Obsession Award (COA) through effectively helping with Amazon Business Team.
- Part of the First Established BUSINESS Support team in Amazon India
- Scored 90+ Grades in 2 Subjects at SSC Level
- Scored 90+ Grades in English and Chemistry at HSC Level.
Timeline
Business Specialist and Quality Development
ItDose Infosystems Pvt Ltd
04.2024 - 04.2025
Amazon Business and Quality Specialist
Amazon
06.2023 - 03.2024
Trainer and Quality Resolution Specialist
Amazon India
08.2018 - 06.2023
Bachelor - Engineering and Technology: Electrical and Electronics
SRM Institute
Solver Customer Service Project Management -
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