PRAFULLATA BHAGAT
Senior Manager HRBP
Mumbai
Summary
Dynamic Senior Manager and Human Resource Business Partner with over 13 years of experience driving strategic HR initiatives that align with organizational goals. Expertise includes talent management, employee engagement, and HR compliance, effectively supporting an employee base of over 2,500 across diverse global sectors. Proven ability to collaborate with business leaders to implement innovative HR solutions that attract and retain top talent while fostering a high-performance culture. Committed to enhancing organizational effectiveness through strategic HR practices that empower employees and drive business success.
Overview
15
15
years of professional experience
Work History
Senior Manager Human Resource Business Partner
WNS Global Service
07.2023 - 12.2025
- Design, implement and manage HR initiatives aligning with organizational goals due to which Improved employee retention by 19%, resulting in retaining the talent and saving recruitment cost.
- Partner with leaders to address organizational and people issues. Streamlined HR processes resulting in positive scores in surveys/exit interviews
- Collaborate with business to develop key talent development intervention and retention strategies through various HR projects which enhanced employee satisfaction score by 20%
- Manage employee relations and provide guidance on HR policies helped in positive culture building exercises within staff.
- Deliver employee experience programs like Leadership Development Programs, Career Management, Succession planning, Annual Reward & Recognition, Performance Management, Annual Appraisals and Talent review planning, Incident and Grievance management Review Planning, Attrition, R&R, Incident management, Succession Planning etc
- Continuously evaluate and improve HR processes and practices- EWS, Survey, FLM, FGD, One-on-One ,Skip connect ,Town halls etc.in lined with business which helped to reduced staff turnover rate 20%
- Drive people processes such as performance management and talent review/calibration. Provide recommendation to business on performance plan/promotions including measures, desired results and standards.
- Upskilling ,Resource Management ,Drive annual action plan, Facilitating/mentoring to employees and line managers (e.g., coaching, counseling, HR policies, disciplinary actions
Senior Manager HR/People Business Partner
CBRE
11.2022 - 06.2023
- Design, execution, and monitoring of HR programs and policies.
- Managed HR activities for a workforce of over 2000 employee's across multiple region.
- Work with business leaders on implementation of people strategies and process -New hire Orientation, Engagement survey, Employee Connects, Performance Management, BGV, Grievance Management, Incident Management, Exit management, HR projects & initiatives, Annual Functions , HR Dashboards, HR MIS Reports etc
- Provide employee relations guidance and conflict resolution and assist with issuing disciplinary action and performance improvement counseling.
- Develop and implement performance management system to drive high performance. Provide coaching and guidance to managers on performance related issues.
- Manage end-to-end year-end assessment cycle.
- Collaborate with L&D team to identify Training Need & implementation of same(Ups-killing .
- Develop and implementation of succession planning strategies to ensure leadership continuity using 9 Box grid. Identify and develop high potential employees for key roles. Conduct Talent review and create development plans for critical talent.
- Campus Recruitment , Recruitment for Corporate function (Senior Level) , Headcount planning etc
Senior Manager HR/Strategic HRBP
ICICI Lombard
03.2022 - 10.2022
- Support key strategic HR processes /change agent to business through process design.
- Optimize workforce utilization and publish HR dashboards.
- Ensure talent needs are met to enhance top talent utilization through various programs which helps to increased employee productivity by 25%
- Plan and implement performance management process.
- Drive talent management and succession planning. Driving various Talent Management initiatives such as talent identification, succession planning, engagement survey, iUtsav, MD talk, Townhall etc
- Consult business leaders for talent development opportunities.
- Monthly review and governance of People Budgets at BU & region level. Publish HR dashboard highlighting key HR metrics in areas of Attrition POA, TA TAT, Employee Engagement, People Cost, Action Plan, Risk, mitigation plan etc
- Provide day to day coaching to leadership on a variety of actions like HR Policy , Policy Interpretation and application etc
Lead HR Business Partner/People Culture Manager
Tata Consultancy Services
07.2013 - 03.2022
- Align staff to business objectives and recruit the right talent.
- Support employee development and run orientation processes.
- Implement innovative solutions for employee engagement.
- Handle employee relations and compliance investigations.
- Design and implement employee branding and engagement initiatives that One HR ,Road shows ,Town hall
- Lead and manage change initiatives, ensuring smooth transition and minimal disruptions
- Development & retention activities for diverse talent such as women, ability & LGBTQ community.
- Implement innovative solutions for engaging & motivating the employees. Conduct regular focus group session, one on one and skip level meeting to understand the team issues & design plan for corrective actions which helped in increasing employee satisfaction index
- Implement Reward & recognition practice. Running a program called “Learnathon” to build a employee morale, improve workplace relationships, and boost productivity and retention. Leverages internal and external best practice to ensure competitiveness of reward strategy
- Partners with business on organizational designs, workforce planning, Hi-po program me ,HR Audit, skill assessment ,career Planning for Mid level etc
HR Generalist
Octamec Engineering Ltd
08.2012 - 06.2013
- Handled staff grievances and organized staff meets for retention.
- Managed payroll and handled month-end payroll activities.
- Conducted exit interviews and analysis for formalities.
- Created awareness on HR policies and procedures, payroll management , compliance, ER
HR Consultant
Randstad India (Deputed on Abbott India MNC pharma)
03.2011 - 07.2012
- Worked on RPO and closing the leadership position; Vendor Management ; Job posting ,etc.
- Conducted job analysis and created job descriptions.
- Performed recruitment processes including interviews and salary negotiation.
- Managed onboarding processes including new hire induction.
Education
Master of Management Studies - MBA-HR-Full time -2 yr
Mumbai University
Mumbai04.2011
Master of Science - M.Sc
V.G.Vaze College
Mumbai04.2008
Bachelor of Science - B. Sc
D.G. Ruparel College
Mumbai04.2006
Skills
Talent Management
Performance Management
Succession Planning
Grievance Handling
Attrition
Employee Engagement
HR Analytics
SAP SuccessFactors
R&R
Strategic HR
Talent Development
Statutory Compliance
Compensation and Benefits
Organizational Development
Corporate HR
Capability Building
HR policy
Accomplishments
- Successfully executed development programs for Mid level to build leadership capabilities and improve team performance.
- Global HR Management Handling employees strength of 2000+ employees globally for various business units like Banking, Insurance, Lifesciences, and Travel.
- HR Initiatives/Projects HR Digitization ; HR Analytics ;Succession Planning ;Townhall ;Hi- PO Program; Employee Branding,EWS, Career Progression; Leadership Development
Strategic Initiatives
- HR Initiatives :
- HR Initiatives/Projects -HR Digitization; HR Analytics ; Succession Planning ; R &R events ;Hi-PO Program; Employee Branding
- Global HR Management-Handled employees strength of 2000+ employees globally for various business units like Banking, Insurance, Lifesciences, and Travel. Managed
- Designed and implemented an Advance Attrition Predication Model using Statistical Validation techniques to improve employee retention strategies and proactively address turnover risk.
- Successfully executed development programs for Mid level to build leadership capabilities and improve team performance.
Timeline
Senior Manager Human Resource Business Partner
WNS Global Service
07.2023 - 12.2025
Senior Manager HR/People Business Partner
CBRE
11.2022 - 06.2023
Senior Manager HR/Strategic HRBP
ICICI Lombard
03.2022 - 10.2022
Lead HR Business Partner/People Culture Manager
Tata Consultancy Services
07.2013 - 03.2022
HR Generalist
Octamec Engineering Ltd
08.2012 - 06.2013
HR Consultant
Randstad India (Deputed on Abbott India MNC pharma)
03.2011 - 07.2012
Master of Science - M.Sc
V.G.Vaze College
Bachelor of Science - B. Sc
D.G. Ruparel College
Master of Management Studies - MBA-HR-Full time -2 yr
Mumbai University