Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
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Prafull Kedar

Prafull Kedar

Mumbai

Summary

Dynamic IT professional with extensive experience at Alkem Laboratories LTD, excelling in network troubleshooting and complex problem solving. Proven track record in maintaining IT systems and enhancing asset management processes. Adept at delivering exceptional IT support, ensuring seamless operations, and fostering strong client relationships.

Overview

16
16
years of professional experience

Work History

Senior Officer

Alkem Laboratories LTD
Taloja
03.2016 - Current

• Taking care of all submissions via ESG NextGen Unified submissions Portal.
• Create new Domain user ID for Plants location as well as Folder rights and new folder creation with user rights.
• Maintain Digital Sign creation for all locations.
• Verification and synchronization of data and time for all instrument systems.
• Preventive Maintenance of Empower and Chromeleon Instrument system.
• All new materials entry in Asset management system software.
• Maintenance of IT related equipment’s i.e., desktop, printers, scanners and computer networks.
• Troubleshooting domain user related issues configure domain based network.
• Maintenance of software installation & backup activities at site Responsible for carrying out activities/allot
• Responsible for system admin support.
• Provide day to day IT support to all users at BE Centre regarding computer hardware / network / laptops /
• Taking users' email backup via google app sync software.
• Troubleshooting Laptops and replacing parts.

L2 Support Engineer

L&T Infotech
Powai
01.2010 - 12.2015
  • Troubleshooted technical issues for software & hardware systems.
  • Communicated with clients to understand their needs.
  • Provided technical support for various systems.
  • Resolved complex technical issues.
  • As an L2 Support Engineer at B.T. Infosys in India, I provided technical support and troubleshooting for various software and hardware systems. I was responsible for identifying and resolving complex technical issues, communicating with clients to understand their needs, and collaborating with cross-functional teams to deliver effective solutions.

Education

Diploma in -

Computer Hardware & Networking
Mumbai, India
12-2008

Skills

  • Network troubleshooting
  • IT support
  • Software installation
  • Asset management
  • Complex problem solving

Hobbies and Interests

  • Reading
  • Bike riding

Languages

  • Hindi
  • Marathi
  • English

Timeline

Senior Officer

Alkem Laboratories LTD
03.2016 - Current

L2 Support Engineer

L&T Infotech
01.2010 - 12.2015

Diploma in -

Computer Hardware & Networking
Prafull Kedar