Kaseya Bms Ticketing System
Pragadesh A
Azure Intune Administrator
Chennai,TN
Summary
Driven Systems Administrator with 3 years of experience in software implementation and maintenance. Agile System Administrator ready to adapt quickly to changing operational realities. Skilled at maintaining smooth operations within office and work-at-home environments. Dedicated to providing each employee with amiable, exceptional responses to technical problems and concerns. Reliable System Administrator provides 24/7 oversight of valuable data and technological assets.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
Work History
AR Caller
Medusind
Chennai, Tamil Nadu
06.2017 - 10.2018
- Maintained high volume of calls and met demands of busy and productive group.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
System Administrator
Coredeon
Auckland CBD, New Zealand
04.2019 - 05.2022
- Intune Windows device and application Management
- Azure Active Directory
- Created patches and solutions to fix bugs in existing applications.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Completed reports detailing network and systems performance, costs and downtime issues.
- Managed on-boarding and off-boarding of employees.
- Installed and upgraded internal and third party software.
- Maintained office 365 accounts and Sharepoint sites.
- Established network specifications and analyzed workflow, access, information and security requirements
- Worked with users to determine areas of technology in need of improved usability
- Provisioned new software and hardware for use according to internal business and security policies
- Provided second-level support for server-class systems.
Education
Bachelor of Science - Computer Science
J.H.A. Agarsen College
Madhavaram 06.2014 - 04.2017
Skills
Microsoft Windows Autopilot
undefinedSoftware
Symantec protection
Domotz
Sonic wall
Kaseya Vsa
Office 365 Softwares
Profile
Certification
(AZ-103) Azure Administrator Associate
Accomplishments
- Collaborated with team of 4 in the development of Sharepoint Sites.
- Resolved product issue through consumer testing.
- Achieved Profit by introducing microsoft Intune for device management.
- Documented and resolved Critical Server and Security Problems
- Supervised team of Three staff members.
Interests
Volunteering at a charity center
Sports
Traveling
Networking events
Gardening
Timeline
(MS -500)Microsoft 365 Security Administration
05-2021
System Administrator
Coredeon
04.2019 - 05.2022
(AZ-103) Azure Administrator Associate
03-2019
AR Caller
Medusind
06.2017 - 10.2018
Bachelor of Science - Computer Science
J.H.A. Agarsen College
06.2014 - 04.2017
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