Kaseya Bms Ticketing System
Pragadesh A
Azure Intune Administrator
Chennai,TN
Summary
Driven Systems Administrator with 3 years of experience in software implementation and maintenance. Agile System Administrator ready to adapt quickly to changing operational realities. Skilled at maintaining smooth operations within office and work-at-home environments. Dedicated to providing each employee with amiable, exceptional responses to technical problems and concerns. Reliable System Administrator provides 24/7 oversight of valuable data and technological assets.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
Work History
AR Caller
Medusind
Chennai, Tamil Nadu
06.2017 - 10.2018
- Maintained high volume of calls and met demands of busy and productive group.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
System Administrator
Coredeon
Auckland CBD, New Zealand
04.2019 - 05.2022
- Intune Windows device and application Management
- Azure Active Directory
- Created patches and solutions to fix bugs in existing applications.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Completed reports detailing network and systems performance, costs and downtime issues.
- Managed on-boarding and off-boarding of employees.
- Installed and upgraded internal and third party software.
- Maintained office 365 accounts and Sharepoint sites.
- Established network specifications and analyzed workflow, access, information and security requirements
- Worked with users to determine areas of technology in need of improved usability
- Provisioned new software and hardware for use according to internal business and security policies
- Provided second-level support for server-class systems.
Education
Bachelor of Science - Computer Science
J.H.A. Agarsen College
Madhavaram 06.2014 - 04.2017
Skills
Microsoft Windows Autopilot
Microsoft Intune Setup
Azure Active Directory
Office 365 User and group management
Application Installation
Preventative maintenance
Hardware and software Installation
Technical Support
Software
Symantec protection
Domotz
Sonic wall
Kaseya Vsa
Office 365 Softwares
Profile
Certification
(AZ-103) Azure Administrator Associate
Accomplishments
- Collaborated with team of 4 in the development of Sharepoint Sites.
- Resolved product issue through consumer testing.
- Achieved Profit by introducing microsoft Intune for device management.
- Documented and resolved Critical Server and Security Problems
- Supervised team of Three staff members.
Interests
Volunteering at a charity center
Sports
Traveling
Networking events
Gardening
Timeline
(MS -500)Microsoft 365 Security Administration
05-2021
System Administrator
Coredeon
04.2019 - 05.2022
(AZ-103) Azure Administrator Associate
03-2019
AR Caller
Medusind
06.2017 - 10.2018
Bachelor of Science - Computer Science
J.H.A. Agarsen College
06.2014 - 04.2017