Rizwan Ahmed Khan

Technical Support: Provide advanced technical support for Microsoft Intune, addressing and resolving issues related to device management, application deployment, and security policies.

Configuration and Management: Configure and manage Intune policies,

profiles, and settings to ensure optimal performance and security of allmanaged devices.

User Assistance: Assist end-users with Intune-related queries and issues, providing guidance and training as needed.

Monitoring and Reporting: Monitor Intune performance and generate reports on device compliance, security status, and application deployment.

Collaboration: Work closely with other IT teams to integrate Intune with other systems and ensure a cohesive device management strategy.

Documentation: Maintain detailed documentation of Intune configurations,procedures, and troubleshooting steps.

Continuous Improvement: Stay updated with the latest Intune features and best practices, recommending and implementing improvements to enhance
the overall device management process

• Responsible for supporting Enterprise Administrators facing issues with Microsoft Azure and
• Microsoft MOM (Intune and Office 365)
• Designing, deploying, and troubleshooting Microsoft Intune infrastructure Managing BYOD and cooperate devices for Platforms like Windows, Android, and iOS
• Android for Work (Google), Apple Device Enrolment Program (DEP), Apple Configurator
• Autopilot, Bulk, Azure AD Joined (Microsoft)
• Device Life Cycle and Enrolment process of endpoints (iOS, Windows 10, and Android)
• Deploy LOB or in-house applications/Store, Win32, Built-in, and
• Office 365 Suite applications to a group of users to endpoints
• Configuring policies for windows
• Android, and iOS devices
• Deploying software and applications to enrolled devices
• Monitor application deployment status
• Intune - Service Administration, Assignment of subscriptions and licenses to users
• MOM auto enrolment configurations (for Windows 10 devices) and enabling
• Co-management
• Intune - Device/Profile Management - Create, Maintain, Update, Deploy and
• Delete policies and implement Configuration policies like Device restrictions (all platforms), domain join profile, etc., and Compliance Policies for iOS, Android, and Windows
• AAD/Intune - Conditional
• Access - Create, Maintain, Update, Deploy and Delete CA policies for Windows, Android, iOS, and
• Resume macOS

• Manage sales, transition, and delivery of the company's products and services
• Conduct market research and analysis to create marketing initiatives for promoting the company's products
• Coordinate with internal teams to develop and implement new marketing and sales strategies
• Obtain contact information of potential customers through cold calling, internet research, and emailing
• Initiate and build relationships with customers through phone marketing mailer campaigns, in-person contacts, and presentations
• Manage customer meetings with internal teams for project development and delivery activities
• Maintain a database of potential customers' contact numbers and emails
• Assist the business development team in creating a business plan with the internal team to deliver business services with a high level of customer satisfaction
• Assist in achieving targeted revenues from current and new customers.

• Install new hardware and software
• Establish LAN/ WAN network connectivity
• Desktop /Laptop/server/ Printer/ E-mail installation and configuration
• Setting up accounts for company employees with passwords and permissions
• Monitoring a company's systems with security is the prime objective
• Fixing network faults
• Installing antivirus protection
• Coming up with IT solutions to fix a company's problems
• Ensuring staff is properly trained on new systems.

• Resume
• Checking daily backups, all system interfaces, Server hardware, and logs
• Supervision of IT supervisors and clerks
• Assign IT Staff daily jobs and checklists; train them on all needed theoretical and practical procedures; troubleshooting; support within corporate standards
• Claim suppliers for any Software/ Hardware conflicts
• Follow up on all claims that are being forwarded to IT Dept; apply the theory of trouble tickets
• Documenting; archiving all correspondence; troubleshooting; follow-up suppliers' visits; maintenance
• Develop and adapt any ideas that bring IT services to a higher level.

• Set-up & Install - Computer support for set-up; installation & configuration of software and peripherals like Printers; MP3 Players; Digital Cameras; etc
• Diagnosis & Repair - Instant access to tech experts for troubleshooting and repair of PC; software applications & connected devices
• Virus & Spyware Removal - Remove viruses & spyware; install security software & schedule scans to protect your data & online identity
• PC Optimization - Double the speed of your PC with optimization & computer support for the highest productivity while reducing your energy costs.