Pragathees Saran M
Nagercoil
Summary
To work in a firm with a professional work driven environment where i can utilize and apply my knowledge, skills which would enable me as a experienced person to grow while fulfilling organizational goals. Productive Call Center Representative with years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.
Overview
9
9
years of professional experience
Work History
Production and Dispatch Supervisor
Radiant engineering firm
Chennai
01.2022 - Current
- Orchestrated the coordination of production schedules, meticulously monitored inventory levels, and strategically procured materials to facilitate the seamless flow of production operations
- Diligently enforced adherence to safety regulations, meticulously documenting and maintaining precise records of daily production activities to ensure operational excellence
- Provided comprehensive training for new team members, demonstrating exceptional leadership skills in supervising a diverse team of 20+ employees with unwavering accuracy and effectiveness
- Implemented innovative cost-saving strategies and consistently upheld stringent quality standards to optimize productivity and drive operational efficiency
- Championed a culture of safety awareness among staff, fostering a secure and supportive work environment conducive to high performance and employee well-being.
Customer Call Center Representative
GDS - Driving Agency
Nagercoil
07.2019 - 01.2022
- Provided customer service support by responding to inquiries and resolving complaints in a timely manner.
- Proficient data entry operator with a strong track record of accurately transferring paper documents into digital filing systems for streamlined access
- Performed outbound calls to follow up on customer orders or survey customers regarding their satisfaction levels.
- Consulted with customers to resolve service and billing issues.
Supervisor
Kumaran Filaments Ltd
Nagercoil
03.2018 - 06.2019
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Participated in conferences related to industry trends or organizational developments.
- Complied with company policies, objectives and communication goals.
Sales Executive
SGJ Infotech Pvt Ltd
Nagercoil
08.2017 - 02.2018
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Created marketing materials, such as brochures, flyers, and newsletters, to promote products or services.
- Managed a team of 5-10 sales representatives by providing guidance on best practices in salesmanship.
Windmill Technician Works
Alitech Engineering Pvt Ltd
Kanyakumari
01.2016 - 07.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Achieved cost-savings by developing functional solutions to problems.
Electrical Technician
Nuclear power plant
Kudankulam
05.2015 - 12.2015
- Maintenance of engine alternator inside the KKNPP in unit II
- Information and maintenance of underground and overhead electrical cable inside the KKNPP in unit II
- Managed and maintained electrical systems at a nuclear power plant, ensuring optimal functionality and safety compliance
- Collaborated with engineering teams to implement upgrades and modifications to enhance system performance and reliability
- Proven track record of effectively managing and prioritizing tasks in a high-pressure environment to support plant operations.
Education
Associate of Science - Electrical And Electronical Engineering
KNSK College
Skills
- Good organizational skills
- Communication skills
- Leadership qualities
- Audit management
- Quality assurance expertise
- MS Office
- Interpersonal skills
- Team Management
- Call Control
- Customer Service
Awards And Acknowledgements
- Participated workshop on wind power plant in Alankulam
- Participated workshop on SNEC labs in Trivandrum
- Done mini project on water level indicator, Portable charger and LED - LDR using street light control
Hobbies and Interests
- Electrical and digital electronics
- Quality management
- Core field works
Projects
Crack detector Robot - Done project on Crack detector robot using LED - LDR using ZigBee at railway track.
Disclaimer
I hereby to inform you that the above mentioned details are true according to my knowledge and I would depart the quality service from my end up to the satisfaction of the esteemed organization.
Languages
Tamil
First Language
English
Intermediate (B1)
B1
Malayalam
Upper Intermediate (B2)
B2
Timeline
Production and Dispatch Supervisor
Radiant engineering firm
01.2022 - Current
Customer Call Center Representative
GDS - Driving Agency
07.2019 - 01.2022
Supervisor
Kumaran Filaments Ltd
03.2018 - 06.2019
Sales Executive
SGJ Infotech Pvt Ltd
08.2017 - 02.2018
Windmill Technician Works
Alitech Engineering Pvt Ltd
01.2016 - 07.2017
Electrical Technician
Nuclear power plant
05.2015 - 12.2015
Associate of Science - Electrical And Electronical Engineering
KNSK College
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