Summary
Overview
Work History
Education
Skills
Accomplishments
Virtual Internships
Courses Certifications
Languages
Timeline
Generic
Pragati Mangla

Pragati Mangla

Summary

Highly motivated and results-driven professional with expertise in Advertising Trust & Safety Moderation as a Content Reviewer, along with experience in Operations. Adept at ensuring policy compliance across multiple regions and maintaining industry-leading standards.

Overview

5
5
years of professional experience

Work History

Content Reviewer

Amazon
07.2024 - Current
  • Review and moderate digital ads based on SOPs and country-specific regulations to ensure compliance
  • Regularly meeting KPI's by achieving 99% review precision and consistently maintained 100% productivity goal
  • Conduct stakeholder management, providing data-driven insights and reports using Excel and email communications
  • Assist in process improvements and contribute to policy updates by analyzing review trends
  • Mentored junior team members in developing their skills as Content Reviewers while sharing knowledge on effective techniques for improving output quality.

Customer Support Representative

OKS Group International
01.2020 - 10.2022
  • Verified and updated business information for the State Business Directory of the US
  • Maintained accurate customer account data through manual and digital updates
  • Ensured high data accuracy and customer service standards

Education

PGDM - Banking & Finance

Symbiosis Centre of Distance Learning
01.2019

B.Com -

Delhi University
01.2017

Skills

  • Microsoft Office
  • Microsoft Excel
  • SQL
  • Power BI
  • Digital Marketing
  • Data Analytics
  • Report Generation
  • Quality Assurance
  • Process Optimization
  • Risk Assessment
  • Fraud Detection
  • Handling Sensitive & Restricted Content
  • Adherence to Guidelines

Accomplishments

    Top Performer Of The Team

    Recognized as a top performer in the Rewards & Recognition (R&R) program at Amazon Ads for consistently exceeding core metrics, including maintaining high precision and productivity in content moderation.

Virtual Internships

  • KPMG Data Analytics, https://pdf.ac/1rj1PQ
  • Tata (Data Visualization: Empowering Business with Effective Insights), https://pdf.ac/mdSda
  • Accenture (Data Analytics and Visualization Job Simulation issued by Forage), https://pdf.ac/1mBgfB

Courses Certifications

  • Google Data Analytics Professional Certificate, https://coursera.org/share/02ea7cef8fb9bc060c54f713b972893e
  • Microsoft Power BI Desktop for Business Intelligence, https://pdf.ac/2GA3HK
  • The Complete Digital Marketing Guide, Focused on SEO, social media, and email marketing, content marketing

Languages

English
Hindi

Timeline

Content Reviewer

Amazon
07.2024 - Current

Customer Support Representative

OKS Group International
01.2020 - 10.2022

B.Com -

Delhi University

PGDM - Banking & Finance

Symbiosis Centre of Distance Learning

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Pragati Mangla