Pragati Mishra
Operation Lead
Anuppur
Summary
Operations & Logistics Leader with 6.5+ years of experience across e-commerce fulfillment, last-mile delivery, and transportation operations. Proven track record in leading large teams (75+ associates), improving delivery SLAs, driving productivity gains, and optimizing end-to-end supply chain performance through data-driven decision-making and Lean practices. Experienced in stakeholder and vendor management, safety and compliance, and building high-performing teams in high-volume, leading high-performing teams, and ensuring compliance with quality and safety standards. Passionate about fostering an inclusive and socially responsible workplace through Corporate Social Responsibility (CSR) initiatives — including employee volunteering, education, and healthcare outreach programs. Dedicated to driving operational excellence while creating a positive impact on both business and community outcomes.
Overview
9
9
years of professional experience
4041
4041
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
Team Leader, Logistics
Amazon Transport services
09.2023 - Current
- Review the work forecasts, and determine productivity requirements to meet building objectives.
- Own end-of-the-end transport execution from the fulfillment center to the customer, ensuring SLA professional skills.
- Adherence, cost control, and safety compliance.
- Support all safety programs to ensure a safe work environment.
- Manage shift planning, manpower allocation, and load balancing, resulting in a 12–15% productivity improvement.
- Analyze daily and weekly KPIs to identify bottlenecks, and implement corrective actions to reduce delays and operational waste.
- Drive Lean initiatives and continuous improvement projects to enhance operational efficiency and delivery consistency.
- Coach, mentor, and develop associates, improving engagement, capability, and performance consistency.
- Actively support safety programs, audits, and compliance standards, maintaining a zero-major-incident environment.
- Coordinate transport schedules for timely delivery, and cost efficiency.
- Evaluated team performance through frequent reviews and feedback sessions, fostering a culture of open communication and professional growth opportunities.
Operations Executive
Flipkart PVT Ltd
07.2021 - 09.2023
- Lead operations of one delivery hub, achieving and sustaining a growth of 90% conversion in two years.
- Oversee the end-to-end operations of the e-commerce business, including vendor management, budget management, payment gateway integrations, and inventory fulfillment.
- Manage a team of 50 employees in various departments, including warehouse management, customer support, logistics, and order processing.
- Handled customer escalations matrix for the entire CG region.
- Data analysis and data sharing on a daily basis.
- Received a thank-you card during the Big Billion Days sale at Flipkart.
- Handled 5,000 loads, and provided good conversion.
- Shift rotation and shift handling of all the off-roll employees.
- Spearheaded the optimization of supply chain processes, resulting in improved delivery efficiency and reduced operational delays.
- Worked flexible hours across night, weekend, and holiday shifts.
- Led cross-functional teams in process improvement initiatives, driving operational excellence and increasing workflow efficiency.
- Analyzed performance metrics to identify areas for improvement, facilitating data-driven decision-making and operational enhancements.
- Mentored junior staff on best practices in operations, fostering a culture of continuous improvement and knowledge sharing.
- Collaborated with stakeholders to streamline order fulfillment processes, ensuring timely delivery and improved customer satisfaction.
- Coordinated training sessions for new hires, enhancing team productivity and ensuring adherence to operational standards.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Resolved problems, improved operations, and provided exceptional service.
Guest Service Associate
Indra Gandhi International airport
10.2016 - 03.2018
- Managed the day-to-day operations of the store, including order fulfillment and customer support.
- Kept a record of customers and accordingly served them.
- Suggest budgets and improvements for better business.
- Received two times Best Employee of the Month badge at Travel Food Service.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting, boosting overall guest satisfaction scores 95%.
- Handled customer complaints to satisfy and retain guests.
Education
Master of Arts - Geography
07-2019
Bachelor of Science - Science
07-2016
Skills
Supply Chain Management
Root Cause Analysis (RCA)
Transportation coordination
Adaptability and flexibility
Effective communication
Customer satisfaction
Operational efficiency
Escalation handling
Cross-functional collaboration
Warehouse management
Demand forecasting
Freight negotiation
Performance metrics analysis
Safety, Compliance & Quality Audits
Certification
Software Asset Management
Languages
1,B1
Timeline
Team Leader, Logistics - Amazon Transport services
09.2023 - Current
Operations Executive - Flipkart PVT Ltd
07.2021 - 09.2023
Guest Service Associate - Indra Gandhi International airport
10.2016 - 03.2018
Govt. Maharani Lakshmibai Girls PG College - Master of Arts, Geography
Open University Bhoj - Bachelor of Science, Science