PRAGATI YADAV

• Managed and motivated employees to be productive and engaged in work.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Prepare report to present management
• Proficient in handling operations and day-to-day activities in coordination with internal / external departments for ensuring smooth operations of the same
• Looking after compensation negotiation for delayed possession and settlement deed.

• Cross-trained existing employees to maximize team agility and performance.

• Documentation of the possession i.e. possession letter, parking allotment letter, undertaking etc
• Handling Sales Deed Registration
• Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
• Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
• Mentored junior staff members on best practices for project management and team collaboration skills, fostering a supportive work environment.

• Responsible for monthly/quarterly target achievement of collection & Possession & Agreement from Customers.
• Handling New Booked Customers from Welcome to Agreement process
• Payment Follow-ups: (Interact with) Remind customers about payment structure.
• Handling high customer escalations with Management on various issues.
• Maintain daily and monthly reports on MIS, AOP report, possession ageing etc.
• Documentation of the possession i.e. possession letter, parking allotment letter, undertaking etc
• Handling Sales Deed Registration
• Doing the snagging of apartments and commercial units.
• Liaison with the project team for the de-snagging part.

MSEB and MNGL Connection processing

• Receipt, New Booking, Invoice Genration in ERP
• Looking after Channel Partner payment
• Established long-term client relationships through consistent delivery of high-quality products and services.

• Managed sales, purchase, receipts, and payment entries in Tally.
• Conducted bank and stock reconciliation, including with Bajaj Auto Ltd.
• Prepared and filed VAT and Service Tax returns.
• Handled TDS calculations and payments on a monthly basis.
• Coordinated with workshop and sales departments for accounts and tax matters.
• Prepared and presented MIS reports to top management.

• Managed sales, purchase, receipt, and payment entries.
• Coordinated with senior accountants to ensure accurate financial reporting.

• Handled daily cash inflow and outflow
• Prepared cash flow reports for internal use.