Praghath Kumar Gaadam
Hyderabad
Summary
Enthusiastic and reliable Associate, dedicated to providing excellent customer service with a smile. Organized, detail oriented, and experienced in properly handling customer queries and issues. Several years of experience in customer service being well interactive, rapport building with a proven track record of job success. Experienced support team member with an earnest and upbeat nature. Detail-oriented and organized multitasker with good communication strengths and demonstrated talent for handling dynamic and demanding needs. Competent the field and support of desktop applications.
Overview
11
11
years of professional experience
Work History
Support Specialist
WebPT India private limited
Hyderabad
05.2023 - Current
- Provided support to customers via email by responding to inquiries and resolving issues in a timely manner.
- Ensured customer satisfaction through effective communication skills and problem-resolution techniques.
- Responded to customer emails promptly, courteously, and professionally.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
- Audited customer account information to identify issues and develop solutions.
- Prioritized workloads to meet customer needs and maintained established deadlines in a fast-paced environment.
- Documented customer inquiries and resolutions in a ticketing system.
Tier 2 Support Agent
24/7 Intouch India formerly knowns as Knoah Solution.
Hyderabad
09.2021 - 04.2022
- The main task for my tittle is giving live assistance through chat to the agents who gets process related doubts and has queries while chatting with the customers.
Senior E-Support Officer
24/7 Intouch India formerly knowns as Knoah Solution.
Hyderabad
07.2020 - 09.2021
- Maximized customer engagement and satisfaction by delivering excellent customer service through live chat to international customers.
Senior Operations Executive
Qconneqt Business Solutions Pvt. Ltd
Hyderabad
12.2018 - 06.2020
- Documented all concerns and incidents and reported them to a senior supervisor.
Customer Service Associate
Reliance Jio
Hyderabad
12.2017 - 12.2018
- Worked to achieve high customer satisfaction rates by providing optimal customer service and creative work.
Relationship Manager
HDFC LIfe
Hyderabad
12.2016 - 11.2017
- Used creativity, strategic thinking and knowledge of current market trends to target and build relationships with potential customers.
Group Leader
Vodafone
Hyderabad
12.2015 - 12.2016
- Served as an effective communicator and creative leader.
Corporate Sales Executive
Vodafone
Hyderabad
08.2013 - 12.2015
- Secured new clients through targeted prospecting and networking.
Education
BBA (Bachelor Of Business Administration) -
IIMT(Intellectual Institute Of Management And Technology)
New Delhi06.2014
MPC -
Narayana Junior College
Hyderabad04.2010
SSC -
N.S.K.K High School
Hyderabad04.2008
Skills
- Ability to Work in a Team
- Analytical Thinking
- Good Communication
- Problem Solving Skills
- Excellent Customer Service
Placeofbirth
Hyderabad, Telangana
Personal Information
- Title: Tier 2 Level Associate
- Date of Birth: 11/05/1993
- Nationality: Indian
Languages
- English
- Hindi
- Telugu
Hobbies and Interests
- Travelling
- Playing indoor games like chess, billiards
- Hangout with Friends
Timeline
Support Specialist
WebPT India private limited
05.2023 - Current
Tier 2 Support Agent
24/7 Intouch India formerly knowns as Knoah Solution.
09.2021 - 04.2022
Senior E-Support Officer
24/7 Intouch India formerly knowns as Knoah Solution.
07.2020 - 09.2021
Senior Operations Executive
Qconneqt Business Solutions Pvt. Ltd
12.2018 - 06.2020
Customer Service Associate
Reliance Jio
12.2017 - 12.2018
Relationship Manager
HDFC LIfe
12.2016 - 11.2017
Group Leader
Vodafone
12.2015 - 12.2016
Corporate Sales Executive
Vodafone
08.2013 - 12.2015
BBA (Bachelor Of Business Administration) -
IIMT(Intellectual Institute Of Management And Technology)
MPC -
Narayana Junior College
SSC -
N.S.K.K High School
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